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The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers to assist consumers in understanding every phase of the moving process, address questions and expectations. The Your Rights and Responsibilities When you Move document was updated in 2013 due to new...
Question 1: What is Valuation and Insurance?
Guidance: Federal regulations require interstate household goods movers to provide consumers with the options of Full Value Protection or Release Value for liability for loss or damage on their shipments....
NOTE: This guidance was rescinded on September 30, 2022, and is no longer in effect. Please see revised guidance FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30).
FMCSA-HHG-375-Rights and Responsibilities-Q001
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Question 1: What if There are Problems?
Guidance: Before moving consumer’s household goods, interstate movers are required to provide information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a...
Guidance: The FMCSA provides a link on the Protect Your Move website (https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint) where consumers may file complaints when they are victims...
Question 1: What Should You do if You Have a Dispute with Your Mover?
Federal regulations require all movers to have an arbitration program to resolve disputes about property loss and damage, and disputes about whether any charges in addition to those...
Question 2: Must all trailers be equipped with overload protective devices?
Guidance: No. Trailers do not need overload protective devices when protection of trailer circuits is provided on the towing vehicle. A circuit breaker should be used only when the head lamp...
Federal Register Title and Cite
Guidance on FMCSA’s Publication: Your Rights and Responsibilities When You Move, 78 Fed. Reg. 25782 (May 2, 2013)
The Federal Register text can be found on the Federal Register website. To view the Federal Register text, use the...
Federal Register Title and Cite
FMCSA Policy on the Suspension of Operating Authority for Hostage Load Violations, 77 Fed. Reg. 64050 (Oct. 18, 2012)
The Federal Register text can be found on the Federal Register website. To view the Federal Register text, use...
NOTE: This guidance was rescinded on June 27, 2022, and is no longer in effect. See FMCSA-FR-87FR24431(2022-04-26).
FMCSA-HHG-375.501-Q003
Household Goods Shipping Documents
§ 375.501 – Must I write up an order...