NOTE:  This guidance was rescinded on September 30, 2022, and is no longer in effect.  Please see revised guidance FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30).

FMCSA-HHG-375-Rights and Responsibilities-Q001

Guidance Q&A

Question 1:  What are my Rights and Responsibilities when Moving?

Guidance:  Consumers moving interstate are issued the booklet Your Rights and Responsibilities When You Move (R&R) before the Order for Service is provided.  The Order for Service locks-in the price, move dates and services the motor carrier is providing to transport the shipment.  The R&R explains important aspects of the moving process and the rights and responsibilities of consumers.  The R&R should be read by consumers as soon it is provided. 

The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers on the Protect Your Move website (https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf) to assist consumers in understanding every phase of the moving process, address questions and expectations.