May household goods movers require shippers to sign "Revised Written Estimates," "Rescissions of Old Estimate" or other documents authorizing the mover to rescind the estimate as a condition of loading a shipment?

NOTE:  This guidance was rescinded on June 27, 2022, and is no longer in effect.  See FMCSA-FR-87FR24431(2022-04-26).

FMCSA-HHG-375.501-Q003

Household Goods Shipping Documents

§ 375.501 – Must I write up an order for service?

Guidance Q&A

Question 3: May household goods movers require shippers to sign “Revised Written Estimates,” “Rescissions of Old Estimate” or other documents authorizing the mover to rescind the estimate as a condition of loading a shipment?

Guidance: Movers may not require shippers to sign “Revised Written Estimates,” “Rescissions of Old Estimate” or other documents authorizing the mover to rescind the estimate as a condition of loading the shipment unless the shipper and carrier mutually agree to amend the estimate and the shipper signs a new estimate before the carrier loads the shipment. In accordance with 49 CFR 375.501(f), 375.401(h) and 375.403(a)(6), both the shipper and the mover must mutually agree to any amendment to a shipping order before loading the shipment. Section 375.501(d) does not alter this requirement.