Your Rights and Responsibilities When You Move

The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers to assist consumers in understanding every phase of the moving process, address questions and expectations.  The Your Rights and Responsibilities When you Move document was updated in 2013 due to new regulatory changes made by the Surface Transportation Board regarding valuation and insurance.  These regulatory changes impacted the Estimate, Order for Service and the Bill of Lading documents that FMCSA requires household goods motor carriers and brokers to issue to consumers.