Household Goods
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OPYM Final Report 2023
From March 20, 2023, through April 7, 2023, FMCSA conducted investigations in 16 States to address the significant increase in NCCDB “HHG hostage complaints”—reports of movers holding household possessions hostage to extort exorbitant additional charges from consumers.
Operation Protect Your Move
Operation Protect Your Move (OPYM) is a nationwide enforcement initiative focused on investigating the household goods (HHG) carriers and brokers with the most egregious records of complaints in FMCSA’s National Consumer Complaint Database (NCCDB), as well as those with serious safety deficiencies, as identified by the HHG Top 100 Carriers list.
Implementation of Household Goods Working Group Recommendations, 87 Fed. Reg. 24431 (April 26, 2022)
NOTE: This guidance rescinds the guidance documents published at 76 FR 50537 (Aug. 15, 2011) and 78 FR 25782 (May 2, 2013) (FMCSA-FR-76FR50537.2011.08.15 and FMCSA-FR-78FR25782.2013.05.02, respectively), effective June 27, 2022.
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Limited Service Exclusion for Household Goods Motor Carriers and Related Registration Requirements for Brokers, 78 Fed. Reg. 19568
Federal Register Title and Cite
Limited Service Exclusion for Household Goods Motor Carriers and Related Registration Requirements for Brokers, 78 Fed. Reg. 19568 (Apr. 1, 2013)
The Federal Register text can be found on the Federal Register website. To view the Federal...
Registration of Brokers and Freight Forwarders of Non-Household Goods, Notice of Determination, 71 Fed. Reg. 50115
Federal Register Title and Cite
Registration of Brokers and Freight Forwarders of Non-Household Goods, Notice of Determination, 71 Fed. Reg. 50115 (Aug. 24, 2006)
The Federal...
Guidance on FMCSA’s Publication: Your Rights and Responsibilities When You Move, 78 Fed. Reg. 25782
Federal Register Title and Cite
Guidance on FMCSA’s Publication: Your Rights and Responsibilities When You Move, 78 Fed. Reg. 25782 (May 2, 2013)
The Federal Register text can be found on the Federal Register website. To view the Federal Register text, use the...
FMCSA Policy on the Suspension of Operating Authority for Hostage Load Violations, 77 Fed. Reg. 64050
Federal Register Title and Cite
FMCSA Policy on the Suspension of Operating Authority for Hostage Load Violations, 77 Fed. Reg. 64050 (Oct. 18, 2012)
The Federal Register text can be found on the Federal Register website. To view the Federal Register text, use...
May household goods movers require shippers to sign "Revised Written Estimates," "Rescissions of Old Estimate" or other documents authorizing the mover to rescind the estimate as a condition of loading a shipment?
NOTE: This guidance was rescinded on June 27, 2022, and is no longer in effect. See FMCSA-FR-87FR24431(2022-04-26).
FMCSA-HHG-375.501-Q003
Household Goods Shipping Documents
§ 375.501 – Must I write up an order...
May household goods movers require shippers to sign incomplete documents before loading the shipment?
NOTE: This guidance was rescinded on June 27, 2022, and is no longer in effect. See FMCSA-FR-87FR24431(2022-04-26).
FMCSA-HHG-375.501-Q002
Household Goods Shipping Documents
§ 375.501 – Must I write up an order for service...