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Operation Protect Your Move

Operation Protect Your Move (OPYM) is a nationwide enforcement initiative focused on investigating the household goods (HHG) carriers and brokers with the most egregious records of complaints in FMCSA’s National Consumer Complaint Database (NCCDB), as well as those with serious safety deficiencies, as identified by the HHG Top 100 Carriers list. 

To support the U.S. Department of Transportation National Roadway Safety Strategy objectives of safer people and safer vehicles, FMCSA investigators also addressed complaints against moving companies and brokers that are not in compliance with Federal safety and consumer protection regulations and statutes while transporting household goods. The initiative targeted both movers and the brokers that claim to connect consumers to local movers but instead take advantage of consumers and facilitate fraud by promoting scams.