What should I do if my household goods mover won't deliver my items?

What is the difference between a household goods (HHG) mover and a HHG broker?

What are my Rights and Responsibilities when Moving?

NOTE:  This guidance revises FMCSA-HHG-375-Rights and Responsibilities-Q001, issued on April 27, 2013, and rescinded on September 30, 2022.

FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30)

Guidance Q&A

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Your Rights and Responsibilities When You Move

The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers to assist consumers in understanding every phase of the moving process, address questions and expectations.  The Your Rights and Responsibilities When you Move document was updated in 2013 due to new...

Guidance Q&A Question 1: What is Valuation and Insurance?

Question 1:  What is Valuation and Insurance?

Guidance: Federal regulations require interstate household goods movers to provide consumers with the options of Full Value Protection or Release Value for liability for loss or damage on their shipments....

What are my Rights and Responsibilities when Moving?

NOTE:  This guidance was rescinded on September 30, 2022, and is no longer in effect.  Please see revised guidance FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30).

FMCSA-HHG-375-Rights and Responsibilities-Q001

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Guidance Q&A Question 1: What if There are Problems?

Question 1:  What if There are Problems?

Guidance:  Before moving consumer’s household goods, interstate movers are required to provide information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a...

Guidance Q&A Question 1: How to File a Moving Fraud Complaint?

Guidance: The FMCSA provides a link on the Protect Your Move website (https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint) where consumers may file complaints when they are victims...

Guidance Q&A Question 1: What Should You do if You Have a Dispute with Your Mover?

Question 1:  What Should You do if You Have a Dispute with Your Mover?

Federal regulations require all movers to have an arbitration program to resolve disputes about property loss and damage, and disputes about whether any charges in addition to those...

If a driver is required repeatedly to respond to satellite or similar communications received during a 10-hour off-duty period (8-hour off-duty period for passenger transportation), does this activity affect a driver’s duty status?

Hours of Service Definitions

§395.2 Definitions.  

Question 31: If a driver is required repeatedly to respond to satellite or similar communications received during a 10-hour off-duty period (8-hour off-duty period for passenger transportation), does...