Complaint Center FAQs

The Federal Motor Carrier Safety Administration provides answers to frequently asked questions (FAQs) about the National Consumer Complaint Database.

If you have additional NCCDB-related questions, call our toll-free hotline for assistance at 1-888-DOT-SAFT (1-888-368-7238), available from 8:00 AM to 8:00 PM, Monday through Friday, Eastern Time.

How to File a Complaint

The National Consumer Complaint Database (NCCDB) is a resource for consumers, commercial motor vehicle (CMV) drivers, and industry professionals to report safety violations related to the CMV industry. If you’ve experienced problems with a moving company, truck or bus company, broker, auto transporter, or other entities within the CMV industry, you can submit a complaint through this system.  

Eligible Complaints

The National Consumer Complaint Database helps identify motor carriers (bus, truck, and moving companies), brokers, and other entities who may be violating federal motor carrier safety regulations. FMCSA uses complaints, along with other sources, to make decisions about which companies to investigate. FMCSA accepts complaints related to issues involving the commercial motor vehicle (CMV) industry. Eligible complaints are further outlined below.  

What should I do if my household goods mover won't deliver my items?

What is the difference between a household goods (HHG) mover and a HHG broker?

What are my Rights and Responsibilities when Moving?

NOTE:  This guidance revises FMCSA-HHG-375-Rights and Responsibilities-Q001, issued on April 27, 2013, and rescinded on September 30, 2022.

FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30)

Guidance Q&A

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Your Rights and Responsibilities When You Move

The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers to assist consumers in understanding every phase of the moving process, address questions and expectations.  The Your Rights and Responsibilities When you Move document was updated in 2013 due to new...

Guidance Q&A Question 1: What is Valuation and Insurance?

Question 1:  What is Valuation and Insurance?

Guidance: Federal regulations require interstate household goods movers to provide consumers with the options of Full Value Protection or Release Value for liability for loss or damage on their shipments....

What are my Rights and Responsibilities when Moving?

NOTE:  This guidance was rescinded on September 30, 2022, and is no longer in effect.  Please see revised guidance FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30).

FMCSA-HHG-375-Rights and Responsibilities-Q001

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Guidance Q&A Question 1: What if There are Problems?

Question 1:  What if There are Problems?

Guidance:  Before moving consumer’s household goods, interstate movers are required to provide information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a...