NOTE:  This guidance revises FMCSA-HHG-375-Rights and Responsibilities-Q001, issued on April 27, 2013, and rescinded on September 30, 2022.

FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30)

Guidance Q&A

Question 1:  What are my Rights and Responsibilities when Moving?

Guidance:  Consumers moving interstate are issued the booklet Your Rights and Responsibilities When You Move (R&R) with the written estimate.  The R&R explains important aspects of the moving process and the rights and responsibilities of consumers.  The R&R should be read by consumers as soon it is provided.

The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers on the Protect Your Move website (https://www.fmcsa.dot.gov/protect-your-move) to assist consumers in understanding every phase of the moving process, address questions and expectations.

Contact Info: FMCSA Information Line, 1-800-832-5660
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Note: This guidance document does not have the force and effect of law and is not meant to bind the public in any way.  It is intended only to provide information and clarity regarding existing requirements under the law or agency policies.