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Household Goods

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OPYM Final Report 2023

From March 20, 2023, through April 7, 2023, FMCSA conducted investigations in 16 States to address the significant increase in NCCDB “HHG hostage complaints”—reports of movers holding household possessions hostage to extort exorbitant additional charges from consumers. 

Operation Protect Your Move

Operation Protect Your Move (OPYM) is a nationwide enforcement initiative focused on investigating the household goods (HHG) carriers and brokers with the most egregious records of complaints in FMCSA’s National Consumer Complaint Database (NCCDB), as well as those with serious safety deficiencies, as identified by the HHG Top 100 Carriers list.