A supporting company is a blanket company, financial responsibility filer, transportation service provider, or business that identifies as any combination of the three. Blanket companies, or BOC-3 filers, provide blanket designation of process agents electronically for motor carriers, brokers, and freight forwarders. They designate process agents in all U.S. States and the District of Columbia. Financial responsibility filers are insurance companies, surety companies, or financial institutions that register with FMCSA to file proof of insurance (i.e., BMC-91, BMC-91X, BMC-85) for entities applying for operating authority. Transportation service providers assist individuals or companies applying for and/or maintaining their FMCSA registration (USDOT Number or operating authority registration, biennial updates, reinstatements, etc.).

The USDOT Number is a unique identifier that FMCSA uses to identify an employer or person’s operations. MAP-21 added a new requirement for safety registration for every employer or person operating commercial motor vehicles in interstate commerce. All distinct registrations or permits (e.g., operating authority registrations, safety registration, cargo tank facility registration, hazardous materials safety permits) held by one entity will eventually be associated with the USDOT Number. Safety registration is required for any employer or person operating commercial motor vehicles (CMVs) in interstate commerce. Safety registration is distinct from the USDOT Number. Before the Agency will issue safety registration, it must first determine that the applicant is willing and able to comply with all applicable statutory and regulatory requirements, is not affiliated with an unfit registrant or applicant, and has disclosed all relevant affiliations. In addition, MAP-21 requires every broker, freight forwarder, or motor carrier (whether operating commercial motor vehicles or not) to obtain a USDOT Number. FMCSA is modernizing its registration systems and process to eventually implement these MAP-21 requirements, however, safety registration will not be implemented with the first release of the new registration system.

No. If FMCSA stops issuing MC Numbers, existing MC Numbers will not be replaced by USDOT Numbers. The Moving Ahead for Progress in the 21st Century Act (P.L. 112-141) (MAP-21) requires all FMCSA regulated entities to have a USDOT Number. To comply with MAP-21, FMCSA began assigning USDOT Numbers to brokers, freight forwarders, and motor carriers who operate non-commercial motor vehicles and did not already hold a USDOT Number. Motor Carrier Docket Numbers (MC Numbers) were never a statutory or regulatory requirement. Historically, MC Numbers were used by FMCSA to track proceedings related to a single operating authority registration and not to identify a specific person, employer, operator, motor carrier, broker, or freight forwarder. The need for separate tracking numbers for each type of registration became unnecessary when all operating authorities became nationwide, with the elimination of route-specific and common or contract authorities, and with the newer requirement for all regulated entities to hold a USDOT Number. Rather than being replaced by USDOT Numbers, FMCSA is considering phasing out MC Numbers. Specific types of operating authority registration would instead be indicated by a suffix to the USDOT Number for each type an entity may hold.

• Suffixes will help easily identify entity type and/or registrations granted by FMCSA. Suffixes will be displayed in Motus for reference but will not be a vehicle marking requirement. Suffixes are as follows:
  • Property Carrier Operating Authority: C
  • Private Carrier: V
  • Passenger Operating Authority: P
  • Household Goods Carrier Operating Authority: H
  • Broker Operating Authority: B
  • Freight Forwarder Operating Authority: F
  • Enterprise Operating Authority: E
  • MX Long-Haul: X
  • MX Commercial Zone: Z
  • Non-North America Domiciled: N
  • Intrastate Carrier: R
  • Cargo Tank, Intermodal Equipment Provider, and Hazardous Materials entities do not have their own suffixes.

Spanish

To change the Legal/DBA name associated with your company’s FMCSA Registration, you will need to submit the appropriate form(s) and supporting documentation to update your USDOT number record and (where applicable) your Operating Authority record(s). Please see the instructions below.

1. Update your USDOT number Record (free of charge).
   1. Obtain the necessary form: To update your USDOT number record you will need to download the appropriate MCS-150 Series form: MCS-150 (Motor Carriers), MCS-150B (Motor Carrier with HazMat Permit), or MCS-150C (Intermodal Equipment Providers).
   2. Fill out the form: Please follow the instructions on the form to ensure all required information is completed accurately.
2. Update the name on your Operating Authority record($14 fee required except for “pending” applications). If your company has a USDOT number only, skip to step 3.
   1. Obtain the necessary form: To complete a name change request, you will need to submit the MCSA-5889 - Motor Carrier Records Change Form.
   2. Fill out the form: Fill out the MCSA-5889 form with accurate and up-to-date information. To complete the MCSA-5589 form for a name change request, complete the following sections:
      • Section A – Complete Section A with the current Legal Business and/or DBA name on file with FMCSA.
      • Section C – Complete Section C with the updated Legal Business and/or DBA name.
      • Section E – Provide your payment information so FMCSA may process the $14 fee associated with a name change request. Please note, if your operating authority application is “Pending,” there is no fee required, and Section E can be left blank.
3. Gather supporting documents: Along with the MCS-150 and/or MCSA-5889 form, you will need to provide supporting documents that verify the name change.
   1. Sole Proprietors/Partnerships: Documents may include a marriage/death certificate, divorce decree, court order, or other legal documentation.
   2. Corporations: Documents may include Certificates of Amendment (typically includes the old and new company names); Amended Articles of Incorporation; Articles of Incorporation in cases where the Secretary of State does not provide Articles of Amendment.
   3. All Requestors: The Company Officer signing the Certification Statement on the MCS-150 form and (where applicable) the Applicant’s Oath in Section A of Form MCSA-5889 must also submit a copy of his/her current government-issued ID (such as a U.S. passport, driver’s license, or resident card).
4. Submit the request: Once you have completed the appropriate form(s) and gathered all the required supporting documents, submit the request and documentation to FMCSA via a ticket to the FMCSA Contact Center (complete the required fields and upload your documents).
5. After the documents are submitted: Once you have submitted the name change request along with all the required documentation, the form will be reviewed for processing.
   1. Requests are processed in the order that they are received. For additional information about processing times for registration forms, please see our FMCSA Registration Forms page.
   2. Once FMCSA notifies you that your request has been processed, please allow 24-48 hours for the new name to be visible on FMCSA SAFER Company Snapshot website and (if the company has Operating Authority) the FMCSA Licensing and Insurance Public website. You can verify the updated information there.
   3. Additionally, for name changes to an Operating Authority record, a hard copy of the Re-entitlement letter will be mailed to you via the United States Postal Service (USPS). You can also print the letter via the Daily FMCSA Registration Decisions.

In some cases, a legal name change, ownership change, or change in form of business may require a new USDOT number. For more information on this, click here. FMCSA may contact you for additional information regarding your name change request.

6. After FMCSA issues your Re-entitlement letter for name changes to Operating Authority: The amended BOC-3 form, and proof of insurance filings need to be filed with FMCSA within thirty (30) days of the name change. Your operating authority registration will be at risk of being revoked if the amended BOC-3 form and insurance requirement are not updated in a timely manner. For more information on insurance requirements, visit our Insurance Requirements webpage.

DO NOT Sell, Purchase, or Lease a USDOT Number or Operating Authority (MC Number) online or elsewhere from an unknown person or outside of a legitimate corporate transaction.

This notice applies to the purported sale or lease of registration or operating authority itself—not to the leasing of equipment (e.g., trucks or drivers) under compliant arrangements such as those governed by 49 CFR Part 376 and 49 CFR Part 390, Subpart G. Equipment leasing arrangements between motor carriers and owner-operators remain permissible and are distinct from the prohibited sale, purchase, or lease of USDOT Numbers or operating authority registration.

Upon discovery of attempts to sell, purchase, or lease a USDOT Number or Operating Authority outside of a legitimate corporate transaction, FMCSA will initiate proceedings to inactivate the USDOT Number and revoke all related registrations, including safety registration required under 49 U.S.C. 31134 and any operating authority registration required under 49 U.S.C. 13901-13905.

USDOT Numbers are like a driver’s license or identification card number, and they identify who a motor carrier, broker, freight forwarder, or other entity is. The USDOT Number belongs to the same legal person forever and may not be sold, transferred, rented, or leased. FMCSA will inactivate USDOT Numbers upon discovery that the number is being used by anyone other than the assigned legal person.

Sole Proprietor: If a motor carrier is a sole proprietor (e.g., John Doe d/b/a Doe Trucking), John Doe will always be the owner and only one who can ever use his USDOT Number. If John decides to sell his business, the buyer will need their own USDOT Number because no one else can ever “become” John Doe. If you attempt to purchase, rent, or lease, and use John’s USDOT Number, FMCSA is authorized to inactivate your number and revoke the safety registration associated with the USDOT Number.

Corporation (or any legal Business Organization): If John, however, forms a corporation (e.g., John Doe, Inc.), John can sell the company and the USDOT Number goes with the company – John Doe, Inc., is a separate legal person from John Doe. The new corporate owners should update FMCSA records immediately to note the change in ownership, and any other demographic information that might change as a result of the corporate ownership change. If John Doe, Inc., merges with Jim Smith, Inc., or is acquired by Jim Smith, Inc., the status of John Doe, Inc.’s USDOT Number depends on how the parties decide to continue business operations. If John Doe, Inc. continues operations as a corporation after the transaction, the USDOT Number stays with John Doe, Inc. If, however, John Doe Inc., is dissolved under state law and all operations only continue under Jim Smith, Inc., or another new combined company like Jim and John, Inc., then the continuing company requires its own USDOT Number and may not use the USDOT Number assigned to John Doe, Inc. John Doe, Inc.’s USDOT Number should be deactivated on Form MCS-150 using the reason “out-of-business.”

Operating Authority (MC Number) is required to perform specific for-hire transportation operations by motor vehicle in interstate commerce. Under the Interstate Commerce Commission, operating authority was often transferred because it was limited, i.e., only a certain number of motor carriers were authorized to provide a specific type of transportation along a specific route. With the sunset of the Interstate Commerce Commission, Congress removed the limitations on operating authority, allowing motor carriers, brokers, and freight forwarders to hold interstate operating authority – meaning separate authority was no longer required for specific routes.

Once a carrier holds operating authority, they are permitted to operate along any route across the country. Because of this change, transfers of operating authority are of little benefit and are less common, but there are some circumstances where FMCSA will still record a transfer following a legitimate business transaction.

Operating authority is not a distinct commodity and may not be sold, leased, or rented to another party for use as if that party were the registered entity responsible for safety management and regulatory compliance, outside of a legitimate corporate transaction.

Sole Proprietor: If a sole proprietor (i.e., John Doe d/b/a Doe Trucking) sells his business, FMCSA may require the purchaser to obtain separate operating authority or may record a transfer of operating authority, depending on the details of the transaction. In every instance, however, John Doe will be required to file an out-of-business notification. FMCSA will initiate proceedings to revoke operating authority, despite the intent of the parties, for failure to make filings to update the company record.

Corporation: In corporate transactions, FMCSA will record a transfer of operating authority only if motor carrier operations will continue with the same safety management oversight and controls after the corporate transaction. In many cases, following a corporate transaction, motor carriers are only required to report ownership or corporate officer changes – no transfer is required. In other cases, if a new entity is formed, a transfer may be recorded, or new operating authority may be required. FMCSA will initiate proceedings to revoke operating authority, despite the intent of the parties, for failure to apply for new authority or record a transfer.

If you fail to follow these rules and sell, purchase, or lease a USDOT Number or Operating Authority outside of a legitimate corporate transaction, FMCSA will initiate proceedings to inactivate the USDOT Number and revoke all related registrations, including safety registration required under 49 U.S.C. 31134 and any operating authority registration required under 49 U.S.C. 13901-13905.

Before requesting a change to the minimum insurance requirement levels, please ensure your USDOT record is current. Insurance requirements vary based on: Entity type (motor carrier, broker, freight forwarder); entity’s type of operating authority(s); type of cargo transported, and vehicle type(s) operated. Please review the insurance filing requirement chart to confirm the applicable requirement. Then, submit a ticket including the following:

• USDOT Number
• MC Number
• Requested insurance requirement amount
• Updated MCS-150 Form (if needed)

Requests will be processed within 2 business days provided all required information is included.

For more information about FMCSA insurance requirements, click here.

Yes, you will keep the same MC number if you change your name. However, you will not receive a new certificate or permit, but you will receive a re-entitlement decision which should be attached to your original operating authority.

For information on how to change the name on your operating authority, click here.

There are situations where a legal name change, ownership change or form of business change may require a new USDOT number. For more information, click here.

Who is eligible to obtain temporary authority?

A motor or passenger carrier wishing to apply for temporary operating authority registration authorizing for-hire commercial motor and passenger vehicle operations, while providing direct assistance supporting emergency relief efforts transporting supplies, equipment and persons into or from the zone where the emergency is taking place.

When is temporary authority available?

Applications for temporary authority require a determination that there is, or soon will be, an immediate transportation need that cannot be met by existing motor carrier service.  49 CFR 365.107T(f). Such applications are only entertained in exceptional circumstances, during natural disasters or national emergencies.  49 CFR 365.107T(g).  In most circumstances, the Agency will only entertain applications for temporary authority when an emergency declaration has been issued, consistent with 49 CFR 390.23.

Where can I find information on current emergency declarations?

Go to https://www.fmcsa.dot.gov/emergency for links to current FMCSA emergency declarations. The temporary authority is only active as long as the emergency declaration is in effect. All temporary authorities will be revoked once the emergency declaration expires.

How can a carrier apply for this temporary authority?

• If a carrier does not have a USDOT number, they must apply for one by submitting a signed MCS-150 form (write “Emergency Temporary Authority” at the top) with their OP-1, rather than filing via URS. To access the MCS-150 form, click here. Carriers that are subject to an FMCSA Out of Service Order are not eligible for temporary authority.
• A carrier must file a signed form OP-1 with “Emergency Temporary Authority” written at the top along with the specific Emergency Declaration found at https://www.fmcsa.dot.gov/emergency-declarations by web form rather than online. To access form OP-1, click here. You can submit a ticket through our website at: ask.fmcsa.dot.gov. Select Inquiry Type: Operating Authority (Docket Number) > Request temporary operating authority due to an emergency declaration – This is the fastest option
• The application fee has been waived.  
• The carrier must also file proof of insurance and have form BOC-3 (Designation of Process Agent) on file with FMCSA. For more information on insurance requirements click here, and for and BOC-3 requirements, click here.
• Pursuant to 49 CFR 365.107T(g), the carrier is also required to provide a statement on why they need temporary operating authority, appended to Form OP-1 for property carriers, Form OP-1(MX) for Mexican property carriers and, Form OP-1(P) for motor passenger carriers.

How long does it take for temporary authority to be granted?

OP-1 applications for temporary authority should be processed within 48 business hours of receipt. However, the authority will not be granted until the carrier’s evidence of financial responsibility (insurance) and BOC-3 form are on file with FMCSA.

The authority is valid for 120 days or until the emergency declaration expires, whichever comes first.

If a carrier wishes to apply for permanent authority, they need to apply using the same MC/USDOT number granted for the temporary authority. The applicant would be required to pay the $300 fee for permanent operating authority registration, as well. For more information, click here.

• First-time applicants registering via the Unified Registration System or existing carriers applying for property carrier applications using the OP-1 form may take 20-25 business days
• Email or Fax: OP-1 Property carrier applications (existing carriers only) may take 3-7 business days
• Mail: OP-1 Property carrier applications (existing carriers only) may take 45-60 business days
• Authority applications that are identified for vetting may take an additional 2-8 weeks. For more information on the vetting process, click here.

USDOT number:

• Online via the Unified Registration System: USDOT numbers are given instantly; a carrier notification letter will follow in the mail

An authorized for-hire motor carrier transports passengers, regulated property or household goods owned by others for compensation. If you are a for-hire carrier, in addition to the USDOT number you will also need to obtain operating authority (MC number).

You can review the different types of authority by clicking here.

For information on how to apply for for-hire authority, click here.

To make online changes with the FMCSA, you'll need an FMCSA Portal account. This account is now linked to a Login.gov account, which serves as the single sign-on service for many US Government online services. If you don't have a Login.gov account, you'll need to create one first. Once you have a Login.gov account, you can then create your FMCSA Portal account and make online changes. 

Company Officials and Associates of a Company (which includes employees and third-party service providers) can access the Registrations Options functionality via their FMCSA Portal account to complete the following updates online: 

• Applying for additional operating authority 
• File a biennial update (MCS-150) 
• Change of address 
• Reinstate Operating Authority 
• Reapplication for USDOT Number after revocation 
• Update cargo tank 
• Update HM Safety Permit (MCS-150B) 

Here's a step-by-step guide to create your FMCSA Portal account:

Step 1 -- Obtain Your USDOT PIN: Make sure you have your company info handy (i.e., EIN, USDOT) and go to https://safer.fmcsa.dot.gov/. Select the option to request a PIN and follow the prompts. The PIN will be sent to the e-mail or cell phone currently on file. 

Step 2 -- Obtain Your Login.gov E-mail: Login.gov is the official, single sign-on service for US Government services online. If you don't already have a Login.gov e-mail, sign-up for free at https://login.gov/create-an-account/

Step 3 -- Create the FMCSA Portal Account: Visit the FMCSA Portal website at https://portal.fmcsa.dot.gov/login and walkthrough the account instructions. You'll only need to go through the steps and use your FMCSA PIN once during account set-up; after that, the Login.gov e-mail address is all you'll need to access your company record.

The FMCSA Portal provides single sign-on access to FMCSA systems via a single password and user ID, which must be set up via Login.gov. The FMCSA Portal enables Federal, State, and industry users to access the Agency's existing information systems with a single set of credentials and have easy access to safety data about the companies regulated by the FMCSA. Motor carriers, brokers, freight forwarders, intermodal equipment providers, and cargo tank facilities will have secure access to their company information on file with the FMCSA.

If you need extra assistance, we've created step-by-step instructions with screenshots for your reference at https://www.fmcsa.dot.gov/registration/fmcsa-portal-registration-user-guide-fmcsa-registered-entities-and-associates. These instructions also show you how to add, change, or remove company employees or other users who are authorized to make changes on your behalf, like a service provider.

If you're still running into trouble, please call us at 1-800-832-5660 or chat with an agent at https://ask.fmcsa.dot.gov/app/chat/chat_launch.

Please remember to login to the FMCSA Portal at least every 90 days to avoid your account being disabled or archived. Accounts are disabled after 90 days and archived after 12 months of inactivity.  If your account is disabled or archived, reach out to the FMCSA Contact Center to unlock your account.

When submitting FMCSA Registration forms, all required fields must be complete and required supporting documentation must be attached.  Incomplete applications are returned to the applicant and must be resubmitted, which delays the process. 

Note: Each form is prefaced with detailed instructions to assist filling out the form.  

7 reasons your MCS-150 may be incomplete and not processed: 

• Sending expired forms 
  Ensure you have the latest version. The expiration date is located at the top right of each page of the form.  The current FMCSA Registration forms are here. 

• Acceptable form of ID not submitted  
  With exception of New Applications, a Driver’s License of the individual signing the form must be submitted (and must match a company officer listed on Line 30). An MCS-150 form to request updates cannot be processed until the proper Driver’s License is submitted and verified. 

• Section 1 – Legal Business Name  
  The name must match the company name on record unless you are requesting a Name Change.  In that case, Articles of Incorporation or Amendment are required. If your company has Operating Authority, an Operating Authority Name Change request is required. 

• Section 22 and 23 must correspond (Interstate + Authorized For-Hire) 
  If Interstate and Authorized For-Hire are selected but the company does not currently have an Operating Authority, the form cannot be accepted. You must either apply for Operating Authority or make the appropriate selection on the MCS-150 and resubmit the form. 

• Section 24 and 25 must correspond (Motor Vehicles, Driveaway/Towaway and Class 9/Carried/Non-Bulk)  

If Motor Vehicles or Driveaway/Towaway is selected on line 24, Class 9, Carried, and Non-bulk must be checked on line 25 (for miscellaneous hazardous material like flammable liquids). 

• Section 31 - Company Officer Signature (i.e., owner, president, partner) 
  A signature is required and must match a company officer listed on line 30  

• Section 31 - Filing Date  

If you update your MCS-150 online, the system will be updated as of that date.  If you send a paper MCS-150 on the same date or earlier, it cannot be processed. Ensure the date on your MCS-150 is greater than the last online update

An application for operating authority is Dismissed if the applicant fails to provide evidence of financial responsibility (proof of insurance) and a designation of process agent Form BOC-3 approximately 90 days from the date of filing of the application. 

A dismissal is the equivalent of a rejection, and you have two options to proceed:  

1. Submit an Appeal: If you have evidence that insurance was filed on time and the dismissal was made in error, you can choose to submit an appeal. Make sure to provide the necessary documentation to support your appeal. 

2. File a New Application: You can file a new application for operating authority. You have the option to apply online or by sending the corresponding OP series form as applicable. Additionally, you will need to pay the appropriate fee of $300 per type of operating authority requested. Applications following a rejection/dismissal must be filed under the same USDOT and MC/FF numbers.   

Important Note:  Any subsequent applications following a rejection or dismissal cannot be filed via the Unified Registration System.  

A process agent is a legal representative upon whom court papers may be served in any proceeding brought against a motor carrier, broker, or freight forwarder. Every motor carrier (of property or passengers) shall make a designation for each state in which it is authorized to operate and for each state traversed during such operations (using Form BOC-3). Brokers are required to list process agents in each state in which they have an office and in which they write contracts. Many commercial firms will arrange process agents in any state for a fee.

Carriers who operate exclusively in either Alaska or Hawaii need only designate a process agent in that state.

Mexican carriers operating in the Commercial Zone need only designate a process agent in the states they will be operating in.

A list of process agents can be found in the instruction packet accompanying an application or on our website.

We updated SAFER to clarify how information is displayed on the website. These updates include how the Company Snapshot defines the operating authority statuses in SAFER. The “NOT AUTHORIZED” message linked to the USDOT Number status resulted in misunderstandings about the statuses of entities. 

 The current operating authority statuses will now be correctly displayed in the Company Snapshot. Operating authority statuses are defined as the following: 

 Operating Authority Status 

•  AUTHORIZED FOR (Passenger, Property, Household Goods [HHG]): This will list the specific operating authorities the carrier (or broker) is allowed to operate. 

• NOT AUTHORIZED: The entity does not have any operating authority and/or is not authorized to engage in interstate, for-hire operations. 

• OUT-OF-SERVICE: Carrier is under any type of out-of-service order and is not authorized to operate. 

Please go to FMCSA's Licensing and Insurance system and select “Carrier search” from the pull-down menu. If you do not have access to the internet, please call our toll free number: 1-800-832-5660.

A broker or freight forwarder who knowingly engages in interstate brokerage or freight forwarding operations without the required operating authority is liable to the United States for a civil penalty not to exceed $10,000 and can be liable to any injured third party for all valid claims regardless of the amount (49 U.S.C. 14916(c)). The penalties and liability to injured parties apply jointly and severally to all corporations or partnerships involved in the transportation and individually to all officers, directors, and principals of these business forms (49 U.S.C. 14916(d)). Under 49 U.S.C. 14901(d)(3), a broker of household goods (HHG) who engages in interstate operations without the required operating authority is liable to the United States for a civil penalty of not less than $25,000 for each violation. Source: 78 FR 54720.

To report such a violation, click here to contact the National Consumer Complaint Database.

Yes. You can dissolve a partnership with an existing MC number by submitting a notarized letter signed by both partners requesting that the partner be removed from the existing authority. 

If the partners cannot agree who should keep the existing MC number:

• They should both file a new application with the required fees and get new MC numbers
• They should request that the existing MC number be voluntarily revoked. See the FAQ “How can I suspend or put my operating authority (MC number) on hold?”

If a for-hire carrier, broker, freight forwarder or other regulated entity applies for the wrong type of operating authority, or changes the type of business they do, they may need to request a change of operating authority type.

If the original application is still pending, the entity can request the change with no additional fee. If the application has already been granted, the entity would need to pay an additional $300 fee to apply for a new authority.

Please submit your request containing the following information by uploading the documents via the ASK website (scroll to the bottom of the page, complete the required fields, and upload your documents), you will receive a confirmation number by email.

• The OP-series form appropriate to the new authority you are requesting:
  • OP-1 forms if requesting change to carrier, broker or household goods carrier authority
  • OP-1(FF) form if requesting change to freight forwarder authority
  • OP-1(P) form if requesting change to passenger authority
• A letter or email with a statement describing the change you are requesting (from household goods carrier to motor carrier, or freight forwarder to motor carrier, for example)
• The signature of the person requesting the change (must be from the applicant who signed the original application or the authorized representative listed on the application.  If the person requesting the change is the authorized representative listed in MCMIS but is not listed on the application, then a written statement from owner/applicant will be needed confirming that person's authorization to request the change on behalf of the carrier before the change can be made and the representative section is updated in L&I)
• Current MC/DOT/FF numbers if available
• Updated MCS-150 form

Your form will be reviewed and processed by FMCSA. More information on applying for operating authority can be found on our "Get Authority to Operate" web page.