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Spot the Red Flags

Image of a moving truck loaded with boxes, picture frames, and a lamp stand next to an image of bubbles

Here are the “red flags” to look out for:

Images of red flags The mover or broker doesn’t perform an on-site inspection of your household items and gives an estimate over the telephone or online — sight unseen. 
Images of red flags The mover or broker does not provide a written estimate or says they will determine the cost after loading.
Images of red flags The moving company demands cash or a large deposit before the move.
Images of red flags The mover asks you to sign blank documents.
Images of red flags The mover or broker doesn’t provide you with a copy of the Your Rights and Responsibilities When You Move booklet and a copy of FMCSA’s Ready to Move brochure, which movers are required by federal regulations to supply to their customers.
Images of red flags The company’s website has no local address and no information about their registration or insurance.
Images of red flags The mover claims all goods are covered by their insurance.
Images of red flags When you call the mover, the telephone is answered with “Movers” or “Moving Company,” rather than the company’s name.
Images of red flags Offices and warehouse are in poor condition or nonexistent.
Images of red flags On moving day, a rental truck arrives rather than a company-owned or marked fleet truck.
Images of red flags The mover claims that you have more belongings than estimated. 

Image of bubble wrap with the words “If the mover tries to charge you more than you agreed to or says you have more belongings that anticipated, require them to provide a new estimate that you both sign before they begin packing and loading. If you spot a red flag while searching for a mover or broker, do not work with that company. Keep searching until you find a reputable company.”

>> Next: Tips for a Successful Move

Last updated: Wednesday, June 21, 2023