Consumer Rights and Responsibilities
Know your rights and responsibilities before selecting a mover.
FMCSA’s regulations protect consumers who are moving interstate, and define the rights and responsibilities of consumers and the household goods carriers they hire.
Your primary responsibility is to select a reputable mover, ensure that you understand the terms and conditions of the contract, and understand the remedies that are available to you in case there is a problem. Before moving your household goods interstate, household goods carriers (movers) are required to give you the booklet entitled Your Rights and Responsibilities When You Move. This booklet will help you understand the documents that a mover will ask you to sign, and explains your rights if your household goods are lost or damaged. Movers are also required to give you FMCSA’s Ready to Move brochure, which helps you prepare to move with confidence.
The mover will also provide you with additional written information describing its procedure for handling any questions and complaints, and a telephone number you can call to obtain additional information about your move.