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Consumer Rights and Responsibilities

Rights-and-Responsibilities-2013.pdf (595.92 KB)

Image of a man looking at a document and holding his head next to an image of blue bubbles with the text overlay “Consumer Rights and Responsibilities. Know your rights and responsibilities before selecting a household goods mover (mover) or household goods broker (broker).”

FMCSA’s regulations protect consumers who are moving to a different state and provide information on the rights and responsibilities of consumers and the movers and brokers they hire.

Your primary responsibility is to select a reputable mover or broker, ensure that you understand the terms and conditions of the contract, and understand the options that are available to you if there is a problem. Before moving your household goods interstate, movers and brokers are required to give you the booklet entitled Your Rights and Responsibilities When You Move.

 

Image of the “Your Rights and Responsibilities When You Move” handbook, featuring three images of couples holding moving boxes and a stack of moving boxes

Download the Rights and Responsibilities Handbook

Download and print your handbook today to use as a reference throughout your move!


This booklet will help you understand the documents that a mover will ask you to sign as well as explaining your rights if your household goods are lost or damaged. Movers and brokers are also required to give you FMCSA’s Ready to Move brochure, which helps you prepare to move with confidence.

Image of the “Ready to Move?” brochure featuring two pictures of families moving and an image of a moving truck

Download the Ready to Move Brochure

FMCSA’s Ready to Move brochure provides quick tips to help you prepare to move with confidence. Download this important resource to prepare for a smooth move.

The mover and broker will also provide you with additional written information describing its procedures for handling questions and complaints, and a telephone number you can call to obtain additional information about your move.

>> Next: Moving Checklist

Last updated: Thursday, May 19, 2022