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The Federal Motor Carrier Safety Administration (FMCSA) provides information to consumers to assist consumers in understanding every phase of the moving process, address questions and expectations. The Your Rights and Responsibilities When you Move document was updated in 2013 due to new...
Do I need to stop at weigh stations when operating under a declared emergency exemption?
Weigh stations are managed by individual States, so requirements to stop vary. Unless advised otherwise, you should assume that normal rules apply even during a declared emergency...
Question 1: What is Valuation and Insurance?
Guidance: Federal regulations require interstate household goods movers to provide consumers with the options of Full Value Protection or Release Value for liability for loss or damage on their shipments....
NOTE: This guidance was rescinded on September 30, 2022, and is no longer in effect. Please see revised guidance FMCSA-HHG-375-Rights and Responsibilities-Q001(2022-09-30).
FMCSA-HHG-375-Rights and Responsibilities-Q001
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Question 1: What if There are Problems?
Guidance: Before moving consumer’s household goods, interstate movers are required to provide information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a...
Guidance: The FMCSA provides a link on the Protect Your Move website (https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint) where consumers may file complaints when they are victims...
Question 1: What Should You do if You Have a Dispute with Your Mover?
Federal regulations require all movers to have an arbitration program to resolve disputes about property loss and damage, and disputes about whether any charges in addition to those...
Federal Register Title and Cite
The Federal Register text can be found on the Federal Register website. To view the Federal Register text, use the link below.
https://www.federalregister.gov/documents/2012/04/20/2012-9034/national-registry-of-certified-...
Federal Register Title and Cite
Attached
Federal Register Description/Summary Interstate Commerce Commission adopts polic statement and gives notice that Risk Retention Groups established under the Liabity Risk Retention Act of 1986, and licensed as liability...
Part 380 – Entry level Driver Training
Guidance Q&A
Question 25: Why has the Federal Motor Carrier Safety Administration (FMCSA) published the entry-level driver training (ELDT) regulations?
Guidance: The regulations fulfill a statutory requirement imposed...