Temporary Suspension of USDOT Inactivation in Motus
As FMCSA continues supporting the transition to Motus, the USDOT Registration System, launched on May 19, and to help reduce disruption during this transition period, FMCSA has temporarily suspended the inactivation of USDOT numbers for entities that have not completed the required biennial update since June 1. Registrants will receive additional time to complete any required biennial updates and should not worry about inactivation resulting from Motus-related access or system issues. We will share additional guidance as recovery and stabilization efforts continue.
Other inquiries or ANY issue that needs immediate attention regarding FMCSA Registration or the CMV Industry in general, please call the FMCSA Registration Customer Service Center: 1-800-832-5660, or contact them via the webform: https://ask.fmcsa.dot.gov/app/ticket. They have the resources you need for your FMCSA Registration inquiry. Concomitantly, see table below to guide you in using the FMCSA Customer Service tools.
Category | Recommended Action | Note |
Report a Motus Issue | Submit a ticket at the contact center support page. | Make sure you don't duplicate tickets on the same cases you open. Just follow up on them. |
Contact Center Support | Phone or Chat. 1-800-832-5660 Contact Us Here | Operating hours have just been extended: 8:00 AM – 11:00 PM EST, weekdays, plus Saturdays. |
Motus Status Updates | Sign Up for Alerts: Registration Alerts. | Receive information about system fixes as they are addressed. |
Self-Service Help | Access Videos: Registration Video Library and Job Aides: Move to Motus Instructions. | Includes resources for Motus navigation basics and HOW-TOs, as well as additional instructions. |
Verify Registration | Use Public Search: Public Motus Search capability within Motus. | Search by USDOT Number, legal name, or DBA to see the registration record. |
Last updated: Monday, June 22, 2026