Temporary Suspension of the Biennial Update Requirement
FMCSA continues supporting the transition to Motus: the USDOT Registration System, launched on May 19. To help reduce disruptions during this transition period, FMCSA has temporarily suspended enforcement of biennial updates and the inactivation of USDOT Numbers for entities that have not completed the required biennial update.
Registrants whose biennial update was due on or after June 1, 2026 will receive additional time to complete any required biennial updates and will not have their USDOT Number inactivated for failing to submit a biennial update. We will share additional guidance as Motus recovery and stabilization efforts continue.
Other inquiries or ANY issue that needs immediate attention regarding FMCSA Registration or the CMV Industry in general, please call the FMCSA Registration Customer Service Center: 1-800-832-5660, or contact them via the webform: https://ask.fmcsa.dot.gov/app/ticket. They have the resources you need for your FMCSA Registration inquiry. Concomitantly, see table below to guide you in using the FMCSA Customer Service tools.
Category | Recommended Action | Note |
Report a Motus Issue | Submit a ticket at the contact center support page. | Make sure you don't duplicate tickets on the same cases you open. Just follow up on them. |
Contact Center Support | Phone or Chat. 1-800-832-5660 Contact Us Here | Operating hours have just been extended: 8:00 AM – 11:00 PM EST, weekdays, plus Saturdays. |
Motus Status Updates | Sign Up for Alerts: Registration Alerts. | Receive information about system fixes as they are addressed. |
Self-Service Help | Access Videos: Registration Video Library and Job Aides: Move to Motus Instructions. | Includes resources for Motus navigation basics and HOW-TOs, as well as additional instructions. |
Verify Registration | Use Public Search: Public Motus Search capability within Motus. | Search by USDOT Number, legal name, or DBA to see the registration record. |