You are here

Passengers – Stay Safe and Look Before You Book!

Put Safety First

Bus trips are one of the safest ways to travel – and most bus companies are responsible and focus on safety.

But there are some bus companies that don’t comply with federal safety rules. They might hire drivers that are not qualified, fail to safely maintain buses, or allow drivers to drive unsafely.

While comfort, convenience, and cost are all important when you plan a trip, safety should always be your first priority. That’s why you should take a few minutes to “Look Before You Book”. That means taking the time to research bus company safety before your next bus trip.

Look Before You Book - Research Bus Safety

Before you make a reservation or buy a ticket, research the company online.

These tools will let you quickly find out if the bus company you are considering is authorized to operate, and whether it has a history of safe performance.

Stay Safe During Bus Travel: Learn Before You Board

It only takes a few minutes to learn about simple safety precautions for your trip.

The Learn Before You Board fact sheet will help you travel safely, scout out emergency equipment, get familiar with using emergency exits, and be prepared in the event of an emergency.

Onboard Emergency Tips

If you believe that you are in immediate danger while aboard a bus, call 911.  Emergency situations might include:

  • A bus driver who appears incapacitated, severely fatigued, or impaired (visibly sleepy/nodding, disoriented, slurring speech, etc.), and can’t or won’t stop or pull over on request.
  • A driver who is operating erratically (speeding, driving recklessly/aggressively, operating through dangerous/extreme weather conditions, or using handheld devices while driving) – and won’t comply with requests to stop.
  • The appearance of an urgent safety problem with the bus (heavy smoke, skidding, etc.) and the bus driver will not stop or pull over.

Know Your Passenger Rights Under The American Disability Act

Every passenger with disabilities is entitled to either an accessible bus or “equivalent service” – meaning service that is just as accessible as the service provided to passengers without a disability.  The rules for providing accessible service may differ based on the type of bus or type of operation.  Learn more.

Have A Complaint About A Bus Trip?

Learn how to report a safety problem, accessibility issue, or service complaint.

Updated: Thursday, July 12, 2018
Submit Feedback >