Enforcement Program Support Clerk (OA) 

Overview 

The Enforcement Support Clerk (OA) are located throughout the United States, and the position is responsible for ensuring an orderly and customer-focused enforcement process.  Federal Motor Carrier Safety Administration (FMCSA) has a large enforcement workload that strives to settle many of the enforcement cases issued by our FMCSA Offices.   

Duties 

The Enforcement Support Clerk (OA) is responsible for the finalization and issuance of Settlement Agreements to reach an agreement that benefits both the motor carrier and the public.  The Enforcement Support Clerk (OA) is responsible for scanning and uploading approximately 10,000 pages of enforcement documents monthly (e.g., replies to Notice of Claims, petitions for reconsideration, additional corrective action submitted by motor carriers). Processes incoming and outgoing mail, including service of enforcement documents on request, and tracks action correspondence to ensure responses are issued within specified time frames.  Prepares routine correspondence that supports the daily operation of the Service Centers. 

Essential skills of Enforcement Program Support Clerk are: 

• Track and Maintain Databases 
• Communication 
• Writing 
• Computer/Technology Literacy  
• Customer Service 

Training 

New Enforcement Program Support Clerks can expect to benefit from a hands-on training program, which will include the Department of Transportation Learning Module, On the Job Training, and additional field training involving learning from an experienced Enforcement Program Staff and others in a supportive environment. 

Why work for the FMCSA? 

FMCSA offers a variety of career opportunities and career advancement in one of our many field locations or at our headquarters in Washington, D.C. An Enforcement Program Clerk is a support position that helps to maintain business continuity to ensure the agency meets its mission and goal of keeping our roads safe.  

The federal government is an Equal Opportunity Employer. Hiring and advancement in the federal government are based on qualifications and job performance. All qualified candidates will be considered for employment regardless of race, color, religion, national origin, sex, sexual orientation, or any other non-merit factors.