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What are the minimum user technical requirements for the ID Verification process?

Question:
What are the minimum user technical requirements for the ID Verification process?
Answer:

Requirements

  • Minimal connectivity upload/download: 1.5 Mbps (means Wifi, 4G, regular 3G)
  • Maximal connectivity latency: 500ms
  • Minimal supported resolution: Video resolution FullHD (1080 pixels * 1920 pixels)


Supported browsers

  • Android: Chrome 60+, FireFox 79+, Opera 57+, Samsung Internet 9+, HuaweiBrowser 12+, Brave 110+, Edge 127+
  • iOS: Safari 15+, Chrome 120+, FireFox 129+, Opera Touch 5+, Edge 125+

Non-Supported Software and Equipment

  • Web Cams
  • Laptops
  • PCs
  • QR Code Apps that perform a URL/website address precheck
     

Notes

  • If the device has several back cameras, HuaweiBrowser and Opera are not supported on Android.
  • Using Edge and Chrome on iOS generates a pop-up for a few seconds when the camera is opened. This may degrade the user experience by hiding part of the screen and possibly user instructions.
  • Desktop (Windows, Mac OS, Linux): not supported

If you need further assistance, you may contact the FMCSA Contact Center online by submitting a ticket or calling 1-800-832-5660. 

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