How can I check out a moving company or file a complaint against a motor carrier or broker?
How can I check out a moving company or file a complaint against a motor carrier or broker?
For information on what you can expect from a moving company, see the Federal Motor Carrier Safety Administration (FMCSA) web site "Protect Your Move." This site gives summaries of your rights as a consumer, instructions on how to respond if there is a problem with your move, etc.
Customers can file a complaint against a motor carrier or broker online or call 1-888-DOT-SAFT (1-888-368-7238).
To check a moving company's FMCSA registration information and history, go to the Protect Your Move look-up page for household goods carriers.
You may also wish to check the company's status with the Better Business Bureau.