You can find your reference number by logging into URS and checking the results of your identity verification attempt. 

If the verification was unsuccessful, a reference code will be provided for each failed attempt by clicking on "Click Here to Proceed". 

FMCSA will implement a new identity verification process that is designed to protect customers’ data and ensure secure access to customers’ company information.  The goals of identity verification are to: 

• Verify legitimacy,  

• Mitigate fraud, 

• Enhance security, and 

• Protect sensitive data.  

There are several reasons for an error when attempting to complete the identity proofing and verification check. For example, ID’s that are worn or damaged, with scratch marks are difficult to scan. It’s important that the ID is placed on a light, flat surface with good lighting in the room when the picture is taken. Other common errors include low internet signal that “time out” the enrollment session, or that the “selfie” was captured poorly.  

Customers will not be limited to any number of attempts to complete the identity verification process. However, they may need to generate a new QR code by logging out and back into their URS account. If you need assistance or receive errors while attempting to complete the verification process, you may contact the FMCSA Contact Center online by submitting a ticket or calling 1-800-832-5660. Please be ready to provide the reference number (ex: RN9820). 

The FMCSA Contact Center may recommend you visit an Enrollment Center. Staff located at an Enrollment Center can also help troubleshoot common issues.  

Identity verification will be required at the end of the registration application and before the payment page. 

A Commercial Motor Vehicle (CMV) is defined as any motor vehicle used on a highway in interstate commerce to transport property or passengers when the vehicle:

• • Has a gross vehicle weight rating (GVWR) of 10,001 pounds or more
  • Is single or combination of vehicles with a gross vehicle weight rating (GVWR) of 26,001 pounds or more
  • Is designed or used to transport more than 8 passengers (including the driver) for compensation; or more than 15 passengers if not receiving compensation for the transportation.
  • Any size vehicle that transports hazardous materials that require federal placarding

On the other hand, a non-Commercial Motor Vehicle would not meet the above criteria. For example, consider a vehicle where either the power unit alone or when combined with a trailer does not meet the minimum weight threshold of 10,001 pounds. For instance, a pickup truck with a GVWR of 7,000 pounds and a trailer with a GVWR of 2,000 pounds would not qualify as a CMV.

Visit the vehicle configuration page to learn more about the different types of CMVs

As of January 1, 2024, users will be required to use Login.gov to access their FMCSA Portal account.  Username and Password will no longer be available. If you don't have a Login.gov account yet, you must set up an account using your FMCSA Portal account email address in order to link the accounts. Don't have an FMCSA Portal Account to Make Online Changes?   

The Federal Cybersecurity plan under White House Executive Order 14028, Improving the Nation’s Cybersecurity, and Office of Budget Memorandum M-22-09, Moving the U.S. Government Toward Zero Trust Cybersecurity Principles (Federal Zero Trust Strategy) requires all Federal agencies to adopt secure Multi-Factor Authentication (MFA) to enhance information security by Dec. 31, 2023.

As FMCSA introduces Multi-Factor Authentication (MFA) to its systems, all users with credentials for any FMCSA system will be required to transition to a Login.gov account in lieu of their current credentials to access FMCSA systems.

Please follow the step-by-step directions, which can be found on the FMCSA website, to establish your account.

Multi-Factor Authentication (MFA) is a method to verify your identity requiring two or more pieces of evidence (factors). These factors can be something you know (like a password), something you have (like an access card) or something you are (like facial recognition or fingerprint). 

The entity’s physical address or PPOB is the designated central location where the company is engaged in business operations.  Normally, this is where officials routinely report to work, and where safety records and/or business records are regularly maintained.  

The entity must make safety records available for inspection at this location within 48 hours upon FMCSA’s request.  

You cannot designate as your PPOB any location where your entity is not actively engaged in business operations. FMCSA will not accept a P.O. Box, a private mailbox, post office box centers that hold mail or packages for pickup, or other location with no legal or functional relationship to the applicant’s business including process agents. 

When submitting FMCSA Registration forms, all required fields must be complete and required supporting documentation must be attached.  Incomplete applications are returned to the applicant and must be resubmitted, which delays the process. 

Note: Each form is prefaced with detailed instructions to assist filling out the form.  

7 reasons your MCS-150 may be incomplete and not processed: 

• Sending expired forms 
  Ensure you have the latest version. The expiration date is located at the top right of each page of the form.  The current FMCSA Registration forms are here. 

• Acceptable form of ID not submitted  
  With exception of New Applications, a Driver’s License of the individual signing the form must be submitted (and must match a company officer listed on Line 30). An MCS-150 form to request updates cannot be processed until the proper Driver’s License is submitted and verified. 

• Section 1 – Legal Business Name  
  The name must match the company name on record unless you are requesting a Name Change.  In that case, Articles of Incorporation or Amendment are required. If your company has Operating Authority, an Operating Authority Name Change request is required. 

• Section 22 and 23 must correspond (Interstate + Authorized For-Hire) 
  If Interstate and Authorized For-Hire are selected but the company does not currently have an Operating Authority, the form cannot be accepted. You must either apply for Operating Authority or make the appropriate selection on the MCS-150 and resubmit the form. 

• Section 24 and 25 must correspond (Motor Vehicles, Driveaway/Towaway and Class 9/Carried/Non-Bulk)  

If Motor Vehicles or Driveaway/Towaway is selected on line 24, Class 9, Carried, and Non-bulk must be checked on line 25 (for miscellaneous hazardous material like flammable liquids). 

• Section 31 - Company Officer Signature (i.e., owner, president, partner) 
  A signature is required and must match a company officer listed on line 30  

• Section 31 - Filing Date  

If you update your MCS-150 online, the system will be updated as of that date.  If you send a paper MCS-150 on the same date or earlier, it cannot be processed. Ensure the date on your MCS-150 is greater than the last online update

An application for operating authority is Dismissed if the applicant fails to provide evidence of financial responsibility (proof of insurance) and a designation of process agent Form BOC-3 approximately 90 days from the date of filing of the application. 

A dismissal is the equivalent of a rejection, and you have two options to proceed:  

1. Submit an Appeal: If you have evidence that insurance was filed on time and the dismissal was made in error, you can choose to submit an appeal. Make sure to provide the necessary documentation to support your appeal. 

2. File a New Application: You can file a new application for operating authority. You have the option to apply online or by sending the corresponding OP series form as applicable. Additionally, you will need to pay the appropriate fee of $300 per type of operating authority requested. Applications following a rejection/dismissal must be filed under the same USDOT and MC/FF numbers.   

Important Note:  Any subsequent applications following a rejection or dismissal cannot be filed via the Unified Registration System.  

A process agent is a legal representative upon whom court papers may be served in any proceeding brought against a motor carrier, broker, or freight forwarder. Every motor carrier (of property or passengers) shall make a designation for each state in which it is authorized to operate and for each state traversed during such operations (using Form BOC-3). Brokers are required to list process agents in each state in which they have an office and in which they write contracts. Many commercial firms will arrange process agents in any state for a fee.

Carriers who operate exclusively in either Alaska or Hawaii need only designate a process agent in that state.

Mexican carriers operating in the Commercial Zone need only designate a process agent in the states they will be operating in.

A list of process agents can be found in the instruction packet accompanying an application or on our website.

For questions regarding transportation of hazardous materials, cylinders, scuba tanks, etc., please contact the The Pipeline and Hazardous Materials Safety Administration (PHMSA). 

• Website: Pipeline and Hazardous Materials Safety Administration (PHMSA)
• Toll-free Number: 1-800-HMR-4922 (1-800-467-4922)
• Alternative Phone Number: 202-366-4488.

For the PHMSA regional offices, the site is: Offices | PHMSA (dot.gov)

For Hazmat Regulations and Interpretations, the site is: Regulations and Compliance | PHMSA (dot.gov)

To access HAZMAT regulations and interpretations, please see 49 CFR 171-185. (Note: This link is to the Electronic Code of Federal Regulations (e-cfr).

We updated SAFER to clarify how information is displayed on the website. These updates include how the Company Snapshot defines the operating authority statuses in SAFER. The “NOT AUTHORIZED” message linked to the USDOT Number status resulted in misunderstandings about the statuses of entities. 

 The current operating authority statuses will now be correctly displayed in the Company Snapshot. Operating authority statuses are defined as the following: 

 Operating Authority Status 

•  AUTHORIZED FOR (Passenger, Property, Household Goods [HHG]): This will list the specific operating authorities the carrier (or broker) is allowed to operate. 

• NOT AUTHORIZED: The entity does not have any operating authority and/or is not authorized to engage in interstate, for-hire operations. 

• OUT-OF-SERVICE: Carrier is under any type of out-of-service order and is not authorized to operate. 

Failure to complete biennial updates to FMCSA will subject the entities to civil penalties of up to $1,000 per day with a maximum penalty of $10,000. Certain for-hire carriers of passengers and freight, freight forwarders, and brokers may be subject to additional civil penalties as authorized by 49 U.S.C. 14901(a). FMCSA may also deactivate the USDOT Number for any entity that fails to comply with the updating requirements.

Please send your CAP to the appropriate FMCSA Office:

Western: AK, American Samoa, AZ, CA, CO, Guam, HI, ID, , MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Northern Mariana Is.

E-mail: WSCCAP@dot.gov      
Phone: 303-407-2347
Fax: 877-547-0383

Midwestern: IA, IL, IN, KS, MI, MN, MO, NE, OH, WI
E-mail: MSCCAP@dot.gov  
Phone: 708-283-3564
Fax: 877-547-0381

Southern: AL, AR, FL, GA, KY, LA, MS, NC, OK, SC, TN
E-mail: SSCCAP@dot.gov 
Phone: 404-327-7351
Fax: 877-547-0380

Eastern: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, PR, RI, VA, VI, VT, WV
E-mail: ESCCAP@dot.gov 
Phone: 443-703-2269
Fax: 877-547-0379

Household goods carriers and freight forwarders of household goods are required to have cargo insurance. For the minimum levels of financial responsibility required for each type of motor carrier, please see 49 CFR 387.9.