What about customers that are unable to complete transactions electronically? Will paper forms still be allowed?
What about customers that are unable to complete transactions electronically? Will paper forms still be allowed?
The new registration system will make the registration process more efficient and will be easy to use on a computer, smartphone, or tablet. Currently, updates submitted on paper take days to process, and conducting business online is cumbersome with multiple logins in addition to a personal identification number. The goal of the new registration system is to transition from a paper-based registration system to a completely online process where common transactions can be completed in minutes. We recognize, however, that a small percentage of applicants may not have a computer or smart device, Internet access, computer skills, or a combination of the above. The elimination of paper-based forms is a subject for future Agency rulemaking. Until there is a regulatory change, FMCSA will continue to accept the forms in place today after system launch. Paper-based requests are expected to take longer to process than those completed online in the new system. The additional time is needed for the Agency to manually review, verify/confirm, and process information that otherwise would be conducted automatically and electronically by the system.