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What about customers that are unable to complete transactions electronically? Will paper forms still be allowed?

Question:
What about customers that are unable to complete transactions electronically? Will paper forms still be allowed?
Answer:

The new registration system will make the registration process more efficient and will be easy to use on a computer, smartphone, or tablet. Currently, updates submitted on paper take days to process, and conducting business online is cumbersome with multiple logins in addition to a personal identification number. The goal of the new registration system is to transition from a paper-based registration system to a completely online process where common transactions can be completed in minutes. We recognize, however, that a small percentage of applicants may not have a computer or smart device, Internet access, computer skills, or a combination of the above. The elimination of paper-based forms is a subject for future Agency rulemaking. Until there is a regulatory change, FMCSA will continue to accept the forms in place today after system launch. Paper-based requests are expected to take longer to process than those completed online in the new system. The additional time is needed for the Agency to manually review, verify/confirm, and process information that otherwise would be conducted automatically and electronically by the system.

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