How does the complaint process work?
Question:
How does the complaint process work?
How does the complaint process work?
Answer:
Last Updated:
Your complaint will be entered into FMCSA's National Consumer Complaint Database and will be used for analytical and statistical purposes. Your complaint will also be maintained in the carriers' file as part of its permanent record. If FMCSA decides to take enforcement action against the mover/broker you may be contacted to provide additional information and documentation.