Database modernization will allow for easier navigation and improved functionality 
 

WASHINGTON, D.C. – U.S. Transportation Secretary Sean P. Duffy today announced the launch of the first phase of the National Consumer Complaint Database (NCCDB) modernization. The Federal Motor Carrier Safety Administration (FMCSA) is launching this update to improve navigation and enhance functionality of this important tool for enhanced user capabilities for commercial drivers, motor carriers, and consumers. 

The NCCDB is the primary online portal for drivers and consumers to report violations of Federal Motor Carrier Safety Regulations, including issues related to safety, fraud, and household goods moves. This update will also streamline the agency’s response process and expand reporting categories to include, for the first time, complaints against property brokers.   

“This overdue tech upgrade is a win for drivers, carriers, and the driving public,” said U.S. Transportation Secretary Sean P. Duffy. “The modernized database will make it easier to file complaints, access digital tools, and empower individuals to speak up about unsafe practices. With your support, we will continue to take bad actors of the roads to keep the American people safe.” 

The phase one launch is part of USDOT’s Pro-Trucker Package, announced by Secretary Duffy in June, which is focused on improving working conditions and improving critical tools for America’s truck drivers. 

FMCSA will continue to roll out more improvements in the coming months. Phase two of the modernization effort will introduce additional functionality, performance improvements, and a new name for the database – reflecting FMCSA’s commitment to making this a modern, user-friendly tool for the entire motor carrier industry. 

The updated database is now live at: https://nccdb.fmcsa.dot.gov.  

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The Federal Motor Carrier Safety Administration’s (FMCSA) primary mission is to prevent crashes, fatalities, and injuries involving large trucks and buses. FMCSA develops safety and regulatory standards for commercial driver’s licenses; analyzes data and sponsors research; and conducts enforcement and education. FMCSA partners with nonprofit organizations, local and State governments, and other stakeholders to support innovative commercial driver training, safety inspections, and enhanced compliance and enforcement initiatives. In addition, FMCSA provides education on household goods consumer protection and conducts enforcement to protect consumers.