For information on what you can expect from a moving company, see the Federal Motor Carrier Safety Administration (FMCSA) web site "Protect Your Move."  This site gives summaries of your rights as a consumer, instructions on how to respond if there is a problem with your move, etc.

Customers can file a complaint against a motor carrier or broker online or call 1-888-DOT-SAFT (1-888-368-7238). 

To check a moving company's FMCSA registration information and history, go to the Protect Your Move look-up page for household goods carriers.

You may also wish to check the company's status with the Better Business Bureau.

A new entrant that commits any of the following actions, identified through roadside inspections or by any other means, may be subjected to an expedited safety audit or a compliance review or may be required to submit a written response demonstrating corrective action:

• Using a driver not possessing a valid commercial driver’s license to operate a commercial vehicle as defined under§ 383.5.
• An invalid commercial driver’s license includes one that is falsified, revoked, expired, or missing a required endorsement
• Operating a vehicle placed out of service for violations of the Federal Motor Carrier Safety Regulations or compatible State laws and regulations without taking necessary corrective action
• Being involved in, through action or omission, a hazardous materials reportable incident, as described under 49 CFR 171.15 or 171.16, involving—
• • A highway route controlled quantity of certain radioactive materials (Class 7)
  • Any quantity of certain explosives (Class 1, Division 1.1, 1.2, or 1.3)
  • Any quantity of certain poison inhalation hazard materials (Zone A or B)
• Being involved in, through action or omission, two or more hazardous materials reportable incidents as described under 49 CFR 171.15 or 171.16, involving hazardous materials other than those listed above
• Using a driver who tests positive for controlled substances or alcohol or who refuses to submit to required controlled substances or alcohol tests
• Operating a commercial motor vehicle without the levels of financial responsibility required under part 387 of this subchapter
• Having a driver or vehicle out-of-service rate of 50 percent or more based upon at least three inspections occurring within a consecutive 90-day period

Source: 49 CFR 385.308

For more information on the New Entrant Program, click here.

A lack of basic safety management controls or failure to comply with one or more of the regulations set forth in the chart below and will result in a notice to a new entrant that its USDOT new entrant registration will be revoked.

Automatic failure of the audit: a new entrant will automatically fail a safety audit if found in violation of any one of the following 16 regulations:

Table to § 385.321: Violations That Will Result in Automatic Failure of the New Entrant Safety Audit

For more information on the New Entrant Program, click here.

While the state driver licensing agencies are responsible for issuing licenses to commercial drivers, the FMCSA sets the standards (found in 49 CFR 391.41) for drivers' minimum levels of physical fitness, and determines who can perform the physical exams.

• The FMCSA Medical Programs website is the main source of information on FMCSA physical standards and programs.
• The National Registry of Certified Medical Examiners lists medical professionals who have completed training and successfully passed a test on FMCSA's physical qualification standards, and are certified to perform FMCSA physical exams for commercial drivers.
• The Medical Examiner's Certificate is completed by the person who performed the exam, and certifies that the driver is physically qualified to drive a CMV. If they prefer a medical "card," Drivers can purchase a separate blank medical card from a supplier of motor carrier forms (e.g., State trucking association) before the exam and ask the examiner to complete and sign it, in addition to the Medical Examination Report form, or they can print the Certificate on cardstock.
• Drivers may apply for exemptions to some of the standards, such as loss of a limb, vision or diabetes standards. Information on how to apply for these exemptions is available on the FMCSA Medical Exemptions page.

For assistance with interpretation of FMCSA CDL medical standards, please contact the FMCSA Physical Qualifications Division directly:

• Email: FMCSAMedical@dot.gov
• Phone: 202-366-4001

For the purpose of complying with the new requirements for medical certification, it is important to know how you are using the CMV. To help you decide, follow these steps:

Step 1: Do you, or will you, use a commercial driver’s license (CDL) to operate a CMV in interstate or intrastate commerce?

• Interstate commerce is when you drive a CMV:
  • From one State to another State or a foreign country
  • Between two places within a State, but during part of the trip, the CMV crosses into another State or foreign country
  • Between two places within a State, but the cargo or passengers are part of a trip that began or will end in another State or foreign country
• Intrastate commerce is when you drive a CMV within a State and you do not meet any of the descriptions above for interstate commerce
• If you operate in both intrastate commerce and interstate commerce, you must choose interstate commerce

Step 2: Once you decide whether you operate (or will operate) in interstate commerce or intrastate commerce, you then must decide whether you operate (or expect to operate) in a non-excepted or excepted status.

Interstate Commerce:

• You operate in excepted interstate commerce when you drive a CMV in interstate commerce only for the following excepted activities:
  • To transport school children and/or school staff between home and school
  • As Federal, State or local government employees
  • To transport human corpses or sick or injured persons
  • Fire truck or rescue vehicle drivers during emergencies and other related activities
  • Primarily in the transportation of propane winter heating fuel when responding to an emergency condition requiring immediate response such as damage to a propane gas system after a storm or flooding
  • In response to a pipeline emergency condition requiring immediate response such as a pipeline leak or rupture
  • In custom harvesting on a farm or to transport farm machinery and supplies used in the custom harvesting operation to and from a farm or to transport custom harvested crops to storage or market
  • Beekeeper in the seasonal transportation of bees
  • Controlled and operated by a farmer, but is not a combination vehicle (power unit and towed unit), and is used to transport agricultural products, farm machinery or farm supplies (no placard-able hazardous materials) to and from a farm and within 150 air-miles of the farm
  • As a private motor carrier of passengers for non-business purposes
  • To transport migrant workers
• If you answered yes to one or more of the above activities as the only operation in which you drive, you operate in excepted interstate commerce and do not need a Federal medical examiner’s certificate
• If you drive for more than just the above activities, you operate in non-excepted interstate commerce and are required to provide a current medical examiner’s certificate (49 CFR 391.45), commonly referred to as a medical certificate or DOT card, to your SDLA. Most CDL holders who drive CMVs in interstate commerce are non-excepted interstate commerce drivers
• If you operate in both excepted interstate commerce and non-excepted interstate commerce, you must choose non-excepted interstate commerce to be qualified to operate in both types of interstate commerce

Intrastate Commerce:

• You operate in excepted intrastate commerce when you drive a CMV only in intrastate commerce activities which your State of licensure has determined do not require you to meet the State’s medical certification requirements
• You operate in non-excepted intrastate commerce when you drive a CMV only in intrastate commerce and are required to meet your State of licensure’s medical certification requirements
• If you operate in both excepted intrastate commerce and non-excepted intrastate commerce, you must choose non-excepted intrastate commerce

Step 3: Provide your State Driver Licensing Agency with your self-certification of your operating status. If you self-certify to non-excepted interstate, you must provide your SDLA with either the original or copy of your current medical examiner’s certificate as required by your SDLA.

If your medical examiner’s certificate is only valid with a variance granted by FMCSA, you may also be asked by your SDLA to provide a copy of that variance document.