Yes, FMCSA can process ID cards from the following U.S. Territories:  

• Guam,  

• the Northern Mariana Islands,  

• Puerto Rico,  

• American Samoa, and  

• the U.S. Virgin Islands.  

They accept passports and driver’s license, and other government issued documents. 

Currently, only document from the United States, Mexico, and Canada will be accepted. For Mexico, only passports are accepted. 

FMCSA plans to verify and secure individuals' identity through a verification process known as identity verification. Customers will need to use their mobile devices 

Identity verification provides a comprehensive, secure, and efficient way of managing and monitoring individual identity verification processes, significantly enhancing the safety and regulatory compliance of companies operating in the industry. We believe that this solution is the right balance among security, compliance, and customer experience.  

There are several reasons for an error when attempting to complete the identity proofing and verification check. For example, ID’s that are worn or damaged, with scratch marks are difficult to scan. It’s important that the ID is placed on a light, flat surface with good lighting in the room when the picture is taken. Other common errors include low internet signal that “time out” the enrollment session, or that the “selfie” was captured poorly.  

Customers will not be limited to any number of attempts to complete the identity verification process. However, they may need to generate a new QR code by logging out and back into their URS account. If you need assistance or receive errors while attempting to complete the verification process, you may contact the FMCSA Contact Center online by submitting a ticket or calling 1-800-832-5660. Please be ready to provide the reference number (ex: RN9820). 

The FMCSA Contact Center may recommend you visit an Enrollment Center. Staff located at an Enrollment Center can also help troubleshoot common issues.  

A solution to fix this issue is in progress but for the time being, please use the following native browsers for each device: 

iPhone/Mac – Safari 

Android/PCs – Chrome 

If you are still having issues, ensure that your browser cache is cleared. 

If you need further assistance, you may contact the FMCSA Contact Center online by submitting a ticket or calling 1-800-832-5660. 

FMCSA strongly recommends customers to complete the identity verification process on their browser. If you need assistance while attempting to complete the verification process, you may contact the FMCSA Contact Center online by submitting a ticket or calling 1-800-832-5660. 

For customers who are unable to verify their identity using digital means, customers may visit an enrollment center and complete the identity verification in-person with the assistance of an agent. Reach out to the Enrollment Center hotline for more information (1-833-832-5530) or visit FMCSA IDEMIA Enrollment Centers site.  

Identity proofing and verification is the process to validate the identity of a customer making an online transaction. Technology has allowed agencies to adapt and change identity verification from an in-person process to a virtual process. Proofing focuses on the analysis of data and information to validate a person’s identity, while verification focuses on confirming the authenticity of the documents and information provided. 

FMCSA recognizes that effective identity proofing and verification is essential for building trust with new and existing customers and for demonstrating our commitment to security. Once a customer submits their information, biometric, and document data is extracted and verified against one another and against an authoritative data source or a trusted system of record.  

FMCSA and its vendor will not store, share/transmit, or sell any customer information. The proofing and verification process is a stand-alone process that only allows FMCSA to verify identity as part of the Agency’s registration process when the customer requests new registration(s). Please note, in future updates, customers will be required to complete an identity verification to make a change to an existing company registration record.  

Customers may use their mobile devices, such as their cell phone or tablet, to access the identity verification on their browser. Customers will be able to scan a QR code with a mobile device to open a browser to the website. Please note, customers should use their internet browsers (chrome, safari, etc.), to access the mobile browser.   

Customers will follow the prompts to enter their personal information and to capture a picture of their government-issued ID, such as a driver’s license, passport, and permanent resident card (also known as a green card). Customers will also take a photo themselves during the identity verification process. 

The system will then validate the customer’s form of ID and identity of the customer and compare the results compare the results with data in their existing databases. For more information on the identity verification process, please review the instructional walkthrough video. 

Beginning April 2025, FMCSA will incorporate the identity verification process within the Unified Registration System (URS). New applicants will complete the identity verification process at the end of the application process.  

For more information on the identity verification process, please review the instructional walkthrough video. 

Identity verification will be required at the end of the registration application and before the payment page. 

You can find your reference number by logging into URS and checking the results of your identity verification attempt. 

If the verification was unsuccessful, a reference code will be provided for each failed attempt by clicking on "Click Here to Proceed". 

FMCSA will implement a new identity verification process that is designed to protect customers’ data and ensure secure access to customers’ company information.  The goals of identity verification are to: 

• Verify legitimacy,  

• Mitigate fraud, 

• Enhance security, and 

• Protect sensitive data.  

No, at no time during the verification process (online or in-person) will FMCSA or our vendor store personally identifiable information (PII) that is collected during the process.  

No, FMCSA will only use the information provided for the purpose of verifying identities as part of the agency’s registration process.

Beginning April 2025, FMCSA will incorporate the identity verification process within the Unified Registration System (URS). New applicants will complete the identity verification process at the end of the application process. 

Starting at a later date, all existing customers will be required to go through an identity verification process when completing any update to their company records. A designated timeframe will be established for compliance by existing registrants.  

Yes, third parties who apply for a new registration on behalf of a company will be required to pass the identity verification process due to the fact they are submitting an application.