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What are some examples of household goods (HHG) mover and HHG broker complaints?

Question:
What are some examples of household goods (HHG) mover and HHG broker complaints?
Answer:
  • My mover is holding my shipment hostage for more money than he quoted me (in excess of 110% of non-binding estimate).
  • My (interstate) mover/broker does not have the required authority from the FMCSA (unauthorized operations).
  • My (interstate) mover/broker does not have the required insurance on file with the FMCSA (uninsured operations).
  • My mover/broker failed to acknowledge, process and settle my loss and damage within 120 days of receipt.
  • My mover/broker does not belong to a dispute settlement to handle loss and damage claims.
  • My mover/broker failed to honor agreed pick-up and/or delivery dates without giving proper notice.
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