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What information is required to submit a household goods (HHG) hostage complaint?

Question:
What information is required to submit a household goods (HHG) hostage complaint?
Answer:

You must provide the following information to submit a hostage complaint:

  • Written estimate
  • Bill of lading
  • Receipt of completed or offered payment
  • Documentation of a moving company’s refusal to deliver goods or provide the location of goods after payment
  • Amount requested from the moving company to deliver the goods

You may submit your complaint under a different category, if you cannot provide the required information. If none of the categories apply, please submit your complaint by phone at 1-888-DOT-SAFT (1-888-368-7238).

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