Does a broker process loss and damage claims?
Question:
Does a broker process loss and damage claims?
Does a broker process loss and damage claims?
Answer:
Last Updated:
No, a broker assumes no responsibility for the shipment and does not touch the shipment. A claim must be filed with the appropriate motor carrier, which usually would be the delivering carrier or the carrier causing the loss. Brokers may, however, assist shippers in filing claims with the motor carrier on the shipper’s behalf.