- § 375.101
Who must follow the regulations in this part?
- § 375.103
What are the definitions of terms used in this part?
- § 375.105
What are the information collection requirements of this part?
- § 375.201
What is my normal liability for loss and damage when I accept goods from an individual shipper?
- § 375.203
What actions of an individual shipper may limit or reduce my normal liability?
- § 375.205
May I have agents?
- § 375.207
What items must be in my advertisements?
- § 375.209
How must I handle complaints and inquiries?
- § 375.211
Must I have an arbitration program?
- § 375.213
What information must I provide to a prospective individual shipper?
- § 375.215
How must I collect charges?
- § 375.217
How must I collect charges upon delivery?
- § 375.219
May I extend credit to shippers?
- § 375.221
May I use a charge or credit card plan for payments?
- § 375.301
What service options may I provide?
- § 375.303
If I sell liability insurance coverage, what must I do?
- § 375.401
Must I estimate charges?
- § 375.403
How must I provide a binding estimate?
- § 375.405
How must I provide a non-binding estimate?
- § 375.407
Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
- § 375.409
May household goods brokers provide estimates?
- § 375.501
Must I write up an order for service?
- § 375.503
Must I write up an inventory?
- § 375.505
Must I write up a bill of lading?
- § 375.507
Must I determine the weight of a shipment?
- § 375.509
How must I determine the weight of a shipment?
- § 375.511
May I use an alternative method for shipments weighing 3,000 pounds or less?
- § 375.513
Must I give the individual shipper an opportunity to observe the weighing?
- § 375.515
May an individual shipper waive his/her right to observe each weighing?
- § 375.517
May an individual shipper demand re-weighing?
- § 375.519
Must I obtain weight tickets?
- § 375.521
What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
- § 375.601
Must I transport the shipment in a timely manner?
- § 375.603
When must I tender a shipment for delivery?
- § 375.605
How must I notify an individual shipper of any service delays?
- § 375.607
What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
- § 375.609
What must I do for shippers who store household goods in transit?
- § 375.701
May I provide for a release of liability on my delivery receipt?
- § 375.703
What is the maximum collect-on-delivery amount I may demand at the time of delivery?
- § 375.705
If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
- § 375.707
If a shipment is partially lost or destroyed, what charges may I collect at delivery?
- § 375.709
If a shipment is totally lost or destroyed, what charges may I collect at delivery?
- § 375.801
What types of charges apply to subpart H?
- § 375.803
How must I present my freight or expense bill?
- § 375.805
If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
- § 375.807
What actions may I take to collect the charges upon my freight bill?
- § 375.901
What penalties do we impose for violations of this part?
- Appendix A to Part 375
Your Rights and Responsibilities When You Move
TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
§ 375.707: If a shipment is partially lost or destroyed, what charges may I collect at delivery?
(a) (1) If a shipment is partially lost or destroyed, you may collect at delivery:
(i) A prorated percentage of the binding estimate or a prorated percentage of up to 110 percent of the non-binding estimate. The prorated percentage is equal to the percentage of the weight of that portion of the shipment delivered relative to the total weight of the shipment. For example, if you deliver only 2,500 pounds of a shipment weighing 5,000 pounds, you may demand at destination, as applicable, only 50 percent of a binding estimate or 50 percent of not more than 110 percent of a non-binding estimate;
(ii) Charges for any additional services requested by the shipper after the bill of lading has been issued; and
(iii) Charges for impracticable operations, if applicable, except that such charges must not exceed 15 percent of all other charges due at delivery.
(iv) Any specific valuation charge due.
(2) You must bill and collect from the individual shipper any remaining charges not collected at delivery in accordance with subpart H of this part.
(b) You must determine, at your own expense, the proportion of the shipment, based on actual or constructive weight, not lost or destroyed in transit.
(c) You may disregard paragraph (a)(1) of this section if loss or destruction was due to an act or omission of the individual shipper.
(d) The individual shipper's rights are in addition to, and not in lieu of, any other rights the individual shipper may have with respect to a shipment of household goods you or your agent(s) partially lost or destroyed in transit. This applies whether or not the individual shipper exercises any rights to obtain a refund of the portion of your published freight charges corresponding to the portion of the lost or destroyed shipment (including any charges for accessorial or terminal services) at the time you dispose of claims for loss, damage, or injury to articles in the shipment under part 370 of this chapter.
Although we make every effort to assure that the information we provide is complete and accurate, it is not intended to take the place of published agency regulations. Regulations issued by the U.S. Department of Transportation and its Operating Administrations are published in the Federal Register and compiled in the U.S. Code of Federal Regulations (CFR). Copies of appropriate volumes of the CFR in book format may be purchased from the Superintendent of Documents, U.S. Government Printing Office, or examined at many libraries.
The CFR may also be viewed online at http://ECFR.gpoaccess.gov.