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  • § 374.101
    Discrimination prohibited.
  • § 374.103
    Notice to be printed on tickets.
  • § 374.105
    Discrimination in terminal facilities.
  • § 374.107
    Notice to be posted at terminal facilities.
  • § 374.109
    Carriers not relieved of existing obligations.
  • § 374.111
    Reports of interference with regulations.
  • § 374.113
  • § 374.201
    Prohibition against smoking on interstate passenger-carrying motor vehicles.
  • § 374.301
  • § 374.303
  • § 374.305
    Ticketing and information.
  • § 374.307
    Baggage service.
  • § 374.309
    Terminal facilities.
  • § 374.311
    Service responsibility.
  • § 374.313
  • § 374.315
    Transportation of passengers with disabilities.
  • § 374.317
    Identification—bus and driver.
  • § 374.319
    Relief from provisions.
  • § 374.401
    Minimum permissible limitations for baggage liability.
  • § 374.403
    Notice of passenger's ability to declare excess value on baggage.
  • § 374.405
    Baggage excess value declaration procedures.
  • § 374.501
  • § 374.503
  • § 374.505

Part 374

§ 374.305: Ticketing and information.

(a) Information service. (1) During business hours at each terminal or station, information shall be provided as to schedules, tickets, fares, baggage, and other carrier services.

(2) Carrier agents and personnel who sell or offer to sell tickets, or who provide information concerning tickets and carrier services, shall be competent and adequately informed.

(b) Telephone information service. Every facility where tickets are sold shall provide telephonic information to the traveling public, including current bus schedules and fare information, when open for ticket sales.

(c) Schedules. Printed, regular-route schedules shall be provided to the traveling public at all facilities where tickets for such services are sold. Each schedule shall show the points along the carrier's route(s) where facilities are located or where the bus trips originate or terminate, and each schedule shall indicate the arrival or departure time for each such point.

(d) Ticket refunds. Each carrier shall refund unused tickets upon request, consistent with its governing tariff, at each place where tickets are sold, within 30 days after the request.

(e) Announcements. No scheduled bus (except in commuter service) shall depart from a terminal or station until a public announcement of the departure and boarding point has been given. The announcement shall be given at least 5 minutes before the initial departure and before departures from points where the bus is scheduled to stop for more than 5 minutes.


Although we make every effort to assure that the information we provide is complete and accurate, it is not intended to take the place of published agency regulations. Regulations issued by the U.S. Department of Transportation and its Operating Administrations are published in the Federal Register and compiled in the U.S. Code of Federal Regulations (CFR). Copies of appropriate volumes of the CFR in book format may be purchased from the Superintendent of Documents, U.S. Government Printing Office, or examined at many libraries.

The CFR may also be viewed online at

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