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Frequently Asked Questions
HOW CAN
YOUR CALL MAKE A DIFFERENCE?
WHAT
ARE SOME EXAMPLES OF MOTOR CARRIER AND BROKER COMPLAINTS?
WHAT
SHOULD I INCLUDE IN MY COMPLAINT?
HOW
DOES THE COMPLAINT PROCESS WORK?
HOW
DO I FILE A SAFETY VIOLATION COMPLAINT?
| HOW
CAN YOUR CALL MAKE A DIFFERENCE? |
| The
Toll-Free DOT Consumer HHG Commercial Complaint Hotline is your
chance to help identify motor carriers and brokers who are reported
to have engaged in violations of the commercial regulations. View
Press Releases. |
| The
Hotline is run by the Federal Motor Carrier Safety Administration,
and Agency of the U.S. Department of Transportation. |
| We review
your complaint and it prompts us to open an investigation. |
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| WHAT
ARE SOME EXAMPLES OF MOTOR CARRIER AND BROKER COMPLAINTS? |
| The
HHG shipment is hostage for final payment in excess of 110% of non-binding
estimate. |
| A HHG
carrier, broker or other regulated entity engaged in interstate
operations without the required authority from the FMCSA (unauthorized
operations). |
| A HHG
carrier, broker or other regulated entity engaged in interstate
operations without the required insurance on file with the FMCSA
(uninsured operations). |
| The
HHG carrier failed to acknowledge, process and settle your loss
and damage within 120 days of receipt. |
| The
HHG does not belong to a dispute settlement to handle loss and damage
claims. |
| The
HHG carrier or other regulated entity failed to honor agreed pick-up
and/or delivery dates without giving proper notice. |
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| WHAT
SHOULD I INCLUDE IN MY COMPLAINT? |
| The following information
should be included in your complaint. |
| Your
name, address, and telephone number. |
| The
name, address, and telephone number of the respondent (Motor Carrier
/ Broker). |
| Origin
and destination of the shipment. |
| The
DOT and MC numbers if available. |
| Short
narrative of specific violation alleged. |
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| HOW
DOES THE COMPLAINT PROCESS WORK? |
| Your
complaint will be entered into FMCSA's National Commercial Complaint
Database and will be used for analytical and statistical purposes.
|
| Your
complaint will be maintained in the carriers' file as part of its
permanent record. |
| If FMCSA
decides to take enforcement action against the carrier/broker you
may be contacted to provide additional information and documentation.
|
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| HOW
DO I FILE A COMMERCIAL COMPLAINT? |
| File
a complaint electronically using the ONLINE
CONSUMER COMPLAINT FORM |
| Dial
TOLL FREE 1-888-DOT-SAFT (1-888-368-7238). |
| The
TOLL-FREE HOTLINE (1-888-DOT-SAFT) is a nationwide toll-free number
where drivers can call 24 hours a day, 7 days a week to speak anonymously
or confidentially with a service representative specifically trained
to receive reports. Service representatives are on duty Sunday through
Sunday from 5:30 AM to 5:30 AM eastern standard time. |
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|
HOW TO FILE A CONSUMER COMPLAINT
There are two methods available for
filing a Consumer Household Goods commercial complaint, over the
phone or online. To file a complaint over the phone you may dial
our toll free Hotline number 1-888-DOT-SAFT (368-7238) and one
of our representatives will assist you with your complaint. If
you would like to file a complaint online click the link below
which will take you to a secure site for filing the complaint.
File a consumer complaint using the Online
Consumer Complaint Form
(YOUR INFORMATION
WILL BE ENCRYPTED USING SSL)
|
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