[Federal Register: October 19, 2006 (Volume 71, Number 202)]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2006-25853]
Agency Information Collection Activities; Clearance of a New
Information Collection: FMCSA COMPASS Portal Customer Satisfaction
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.
ACTION: Notice; request for comments.
SUMMARY: The FMCSA invites public comment on its plan to request the
Office of Management and Budget's (OMB) approval for a new information
collection (IC). The collection involves the assessment of FMCSA's
strategic decision to integrate its Information Technology (IT) with
its business processes using portal technology to consolidate its
systems and databases and launch a modernization initiative to create
the FMCSA COMPASS Portal. The information to be collected will be used
to assess the satisfaction of Federal, State and industry customers
with the FMCSA COMPASS Portal. FMCSA is required by the Paperwork
Reduction Act of 1995 to publish this notice in the Federal Register.
DATES: Comments must be submitted on or before December 18, 2006.
ADDRESSES: All comments should reference Docket No. FMCSA-2006-25853.
You may mail or hand deliver comments to the U.S. Department of
Transportation, Dockets Management Facility, Room PL-401, 400 Seventh
Street, SW., Washington, DC 20590; telefax comments to (202) 493-2251;
or submit electronically at http://dms.dot.gov/submit. You may examine
and copy all comments received at the above address between 9 a.m. and
5 p.m., Monday through Friday, except Federal holidays. If you desire
your comment to be acknowledged, you must include a self-addressed
stamped envelope or postcard or, if you submit your comments
electronically, you may print the acknowledgment.
FOR FURTHER INFORMATION CONTACT: Mr. Bill Coleman, Federal Motor
Carrier Safety Administration, 400 Seventh Street, SW., Washington, DC
20590; phone: (202) 366-4440; fax: (202) 493-0679; e-mail:
email@example.com. Office hours are from 9 a.m. to 5 p.m., Monday
through Friday, except Federal holidays.
Title: FMCSA Portal Customer Satisfaction Assessment.
OMB Control No: 2126-xxxx.
Title II, section 207 of the E-Government Act of 2002 requires
Government agencies to improve the methods by which government
information, including information on the Internet, is organized,
preserved, and made accessible to the public. FMCSA has made a
strategic decision to integrate its IT with its business processes as
it consolidates its systems and databases and launches a modernization
initiative called COMPASS. COMPASS is FMCSA's agency wide initiative to
improve its business processes; integrate them with the Agency's
information systems; and make them more seamless, secure, and
supportive of the Agency's mission of saving lives in the years to
FMCSA's 21 information systems are currently operational. However,
having this many stand-alone systems has led to data quality concerns,
a need for excessive IDs and passwords, and significant operational and
maintenance costs. Integrating our information technologies with our
business processes will, in turn, improve our operations considerably,
particularly in terms of data quality, ease of use, and reduction of
In early 2007, FMCSA will launch the first of a series of releases
of new IT applications to its Federal, State, and industry customers.
Over the coming years, more than 15 releases are planned, with four
planned for the next 3 years. These releases will use "portal
technology" to pull together numerous services and functions on a
single screen and provide tailored services that seek to meet the needs
of specific constituencies within our customer universe. The FMCSA
COMPASS Portal will entail considerable expenditure of Federal
Government dollars over the years and fundamentally impact the nature
of the relationship between the Agency and its Federal, State, and
industry customers. Consequently, the Agency intends to conduct regular
and ongoing assessments of customer satisfaction with COMPASS.
The primary purposes of this assessment is to determine the extent
to which newly released FMCSA COMPASS Portal services meet the needs of
Agency customers, identify and prioritize additional modifications, and
determine the extent that the Portal has affected FMCSA's relationships
with its main customer groups. The assessment will address:
Overall customer satisfaction;
Customer satisfaction with specific items;
Performance of contractor (for the system) against
Desired adjustments and modifications to systems;
Value of investment to FMCSA and DOT;
Features that customers like best; and
Customer ideas for improving the site.
Respondents: Federal, State, and motor carrier industry customers/users.
Frequency: Three times per year (or every 120 days).
Estimated Average Burden per Response: 5 minutes per response.
Estimated Total Annual Burden Hours: 25,105 hours [(5 minutes to
complete survey x 3 times per year/60 minutes x 140,000 annual industry
respondents x .70 (70%) response rate = 24,500) x (5 minutes to
complete survey x 3 times per year/60 minutes x 2,691 State government
users x .90 (90%) response rate) = 25,105]
Public Comments Invited
You are asked to comment on any aspect of this information
collection, [[Page 61825]] including: (1) Whether the proposed collection is necessary for FMCSA's
performance including its utility in fostering assessment of the
portal; (2) the accuracy of the estimated burden; (3) ways for the
FMCSA to enhance the quality, usefulness, and clarity of the collected
information; and (4) ways that the burden could be minimized without
reducing the quality of the collected information. The Agency will
summarize and/or include your comments in the request for OMB's
clearance of this information collection.
Issued on: October 13, 2006.
John H. Hill,
[FR Doc. E6-17455 Filed 10-18-06; 8:45 am]
BILLING CODE 4910-EX-P