- § 375.101
Who must follow the regulations in this part?
- § 375.103
What are the definitions of terms used in this part?
- § 375.105
What are the information collection requirements of this part?
- § 375.201
What is my normal liability for loss and damage when I accept goods from an individual shipper?
- § 375.203
What actions of an individual shipper may limit or reduce my normal liability?
- § 375.205
May I have agents?
- § 375.207
What items must be in my advertisements?
- § 375.209
How must I handle complaints and inquiries?
- § 375.211
Must I have an arbitration program?
- § 375.213
What information must I provide to a prospective individual shipper?
- § 375.215
How must I collect charges?
- § 375.217
How must I collect charges upon delivery?
- § 375.219
May I extend credit to shippers?
- § 375.221
May I use a charge or credit card plan for payments?
- § 375.301
What service options may I provide?
- § 375.303
If I sell liability insurance coverage, what must I do?
- § 375.401
Must I estimate charges?
- § 375.403
How must I provide a binding estimate?
- § 375.405
How must I provide a non-binding estimate?
- § 375.407
Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
- § 375.409
May household goods brokers provide estimates?
- § 375.501
Must I write up an order for service?
- § 375.503
Must I write up an inventory?
- § 375.505
Must I write up a bill of lading?
- § 375.507
Must I determine the weight of a shipment?
- § 375.509
How must I determine the weight of a shipment?
- § 375.511
May I use an alternative method for shipments weighing 3,000 pounds or less?
- § 375.513
Must I give the individual shipper an opportunity to observe the weighing?
- § 375.515
May an individual shipper waive his/her right to observe each weighing?
- § 375.517
May an individual shipper demand re-weighing?
- § 375.519
Must I obtain weight tickets?
- § 375.521
What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
- § 375.601
Must I transport the shipment in a timely manner?
- § 375.603
When must I tender a shipment for delivery?
- § 375.605
How must I notify an individual shipper of any service delays?
- § 375.607
What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
- § 375.609
What must I do for shippers who store household goods in transit?
- § 375.701
May I provide for a release of liability on my delivery receipt?
- § 375.703
What is the maximum collect-on-delivery amount I may demand at the time of delivery?
- § 375.705
If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
- § 375.707
If a shipment is partially lost or destroyed, what charges may I collect at delivery?
- § 375.709
If a shipment is totally lost or destroyed, what charges may I collect at delivery?
- § 375.801
What types of charges apply to subpart H?
- § 375.803
How must I present my freight or expense bill?
- § 375.805
If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
- § 375.807
What actions may I take to collect the charges upon my freight bill?
- § 375.901
What penalties do we impose for violations of this part?
- Appendix A to Part 375
Your Rights and Responsibilities When You Move
TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS
§ 375.801: What types of charges apply to subpart H?
This subpart applies to all shipments of household goods that:
(a) Entail a balance due freight or expense bill, or
(b) Are transported on an extension of credit basis.
Citation: [69 FR 10577, Mar. 5, 2004]