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  • § 375.101
    Who must follow the regulations in this part?
  • § 375.103
    What are the definitions of terms used in this part?
  • § 375.105
    What are the information collection requirements of this part?
  • § 375.201
    What is my normal liability for loss and damage when I accept goods from an individual shipper?
  • § 375.203
    What actions of an individual shipper may limit or reduce my normal liability?
  • § 375.205
    May I have agents?
  • § 375.207
    What items must be in my advertisements?
  • § 375.209
    How must I handle complaints and inquiries?
  • § 375.211
    Must I have an arbitration program?
  • § 375.213
    What information must I provide to a prospective individual shipper?
  • § 375.215
    How must I collect charges?
  • § 375.217
    How must I collect charges upon delivery?
  • § 375.219
    May I extend credit to shippers?
  • § 375.221
    May I use a charge or credit card plan for payments?
  • § 375.301
    What service options may I provide?
  • § 375.303
    If I sell liability insurance coverage, what must I do?
  • § 375.401
    Must I estimate charges?
  • § 375.403
    How must I provide a binding estimate?
  • § 375.405
    How must I provide a non-binding estimate?
  • § 375.407
    Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?
  • § 375.409
    May household goods brokers provide estimates?
  • § 375.501
    Must I write up an order for service?
  • § 375.503
    Must I write up an inventory?
  • § 375.505
    Must I write up a bill of lading?
  • § 375.507
    Must I determine the weight of a shipment?
  • § 375.509
    How must I determine the weight of a shipment?
  • § 375.511
    May I use an alternative method for shipments weighing 3,000 pounds or less?
  • § 375.513
    Must I give the individual shipper an opportunity to observe the weighing?
  • § 375.515
    May an individual shipper waive his/her right to observe each weighing?
  • § 375.517
    May an individual shipper demand re-weighing?
  • § 375.519
    Must I obtain weight tickets?
  • § 375.521
    What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?
  • § 375.601
    Must I transport the shipment in a timely manner?
  • § 375.603
    When must I tender a shipment for delivery?
  • § 375.605
    How must I notify an individual shipper of any service delays?
  • § 375.607
    What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
  • § 375.609
    What must I do for shippers who store household goods in transit?
  • § 375.701
    May I provide for a release of liability on my delivery receipt?
  • § 375.703
    What is the maximum collect-on-delivery amount I may demand at the time of delivery?
  • § 375.705
    If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
  • § 375.707
    If a shipment is partially lost or destroyed, what charges may I collect at delivery?
  • § 375.709
    If a shipment is totally lost or destroyed, what charges may I collect at delivery?
  • § 375.801
    What types of charges apply to subpart H?
  • § 375.803
    How must I present my freight or expense bill?
  • § 375.805
    If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?
  • § 375.807
    What actions may I take to collect the charges upon my freight bill?
  • § 375.901
    What penalties do we impose for violations of this part?
  • Appendix A to Part 375
    Your Rights and Responsibilities When You Move

Part 375
TRANSPORTATION OF HOUSEHOLD GOODS IN INTERSTATE COMMERCE; CONSUMER PROTECTION REGULATIONS

§ 375.605: How must I notify an individual shipper of any service delays?

(a) When you are unable to perform either the pickup or delivery of a shipment on the dates or during the periods specified in the order for service and as soon as the delay becomes apparent to you, you must notify the individual shipper of the delay, at your expense, in one of the following six ways:
(1) By telephone.
(2) In person.
(3) Fax transmissions.
(4) E-mail.
(5) Overnight courier.
(6) Certified mail, return receipt requested.
(b) You must advise the individual shipper of the dates or periods you expect to be able to pick up and/or deliver the shipment. You must consider the needs of the individual shipper in your advisement. You also must do the following four things:
(1) You must prepare a written record of the date, time, and manner of notification.
(2) You must prepare a written record of your amended date or period for pick-up or delivery.
(3) You must retain these records as a part of your file on the shipment. The retention period is one year from the date of notification.
(4) You must furnish a copy of the notice to the individual shipper by first class mail or in person if the individual shipper requests a copy of the notice.

Citation: [68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]

Disclaimer:

Although we make every effort to assure that the information we provide is complete and accurate, it is not intended to take the place of published agency regulations. Regulations issued by the U.S. Department of Transportation and its Operating Administrations are published in the Federal Register and compiled in the U.S. Code of Federal Regulations (CFR). Copies of appropriate volumes of the CFR in book format may be purchased from the Superintendent of Documents, U.S. Government Printing Office, or examined at many libraries.

The CFR may also be viewed online at http://ECFR.gpoaccess.gov.