- § 374.101
- § 374.103
Notice to be printed on tickets.
- § 374.105
Discrimination in terminal facilities.
- § 374.107
Notice to be posted at terminal facilities.
- § 374.109
Carriers not relieved of existing obligations.
- § 374.111
Reports of interference with regulations.
- § 374.113
- § 374.201
Prohibition against smoking on interstate passenger-carrying motor vehicles.
- § 374.301
- § 374.303
- § 374.305
Ticketing and information.
- § 374.307
- § 374.309
- § 374.311
- § 374.313
- § 374.315
Transportation of passengers with disabilities.
- § 374.317
Identification—bus and driver.
- § 374.319
Relief from provisions.
- § 374.401
Minimum permissible limitations for baggage liability.
- § 374.403
Notice of passenger's ability to declare excess value on baggage.
- § 374.405
Baggage excess value declaration procedures.
- § 374.501
- § 374.503
- § 374.505
PASSENGER CARRIER REGULATIONS
§ 374.305: Ticketing and information.
(a) Information service. (1) During business hours at each terminal or station, information shall be provided as to schedules, tickets, fares, baggage, and other carrier services.
(2) Carrier agents and personnel who sell or offer to sell tickets, or who provide information concerning tickets and carrier services, shall be competent and adequately informed.
(b) Telephone information service. Every facility where tickets are sold shall provide telephonic information to the traveling public, including current bus schedules and fare information, when open for ticket sales.
(c) Schedules. Printed, regular-route schedules shall be provided to the traveling public at all facilities where tickets for such services are sold. Each schedule shall show the points along the carrier's route(s) where facilities are located or where the bus trips originate or terminate, and each schedule shall indicate the arrival or departure time for each such point.
(d) Ticket refunds. Each carrier shall refund unused tickets upon request, consistent with its governing tariff, at each place where tickets are sold, within 30 days after the request.
(e) Announcements. No scheduled bus (except in commuter service) shall depart from a terminal or station until a public announcement of the departure and boarding point has been given. The announcement shall be given at least 5 minutes before the initial departure and before departures from points where the bus is scheduled to stop for more than 5 minutes.