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Protect Your Move

The Household Goods Program

Moving to a new home is a significant event that is often stressful, and the U.S. Government, in partnership with the moving industry, law enforcement and consumer groups, is arming consumers with the information they need to protect themselves against one of the most stressful situations that can plague a household move: being taken advantage of by a dishonest or rogue mover.

More than 35 million Americans move each year, and most movers are legitimate companies that do quality work. But the number of complaints against interstate movers is rising. Many of those complaints are lodged against a small percentage of movers known as rogue movers.

FMCSA's Protect Your Move website provides includes a user-friendly database that allows visitors to look up interstate moving companies by state or by name and to review both the consumer complaint history as well as the company's on-road safety performance records. A new feature of the Web site allows state consumer protection agencies to easily update state contact information for shippers who have questions about household goods movers.

Background

Congress has focused important attention on the problem of rogue movers through hearings and funding of a consumer outreach program. This attention has helped create the first partnership between Federal, State and local officials, and the moving industry itself. 

Where to Begin

If you are planning to move, then Protect Yourself from Moving Fraud is a great starting point. In this section of our Web site, you can learn red flags for spotting rogue movers, how to choose a reputable mover, and frequently asked questions. You will also want to know your rights when hiring a mover, including the fact that movers are legally required to provide you with a booklet on this topic.

For more tips and a moving checklist, click the Are You Moving? tab on this Web site. Also, don't forget to search the FMCSAdatabase for registered movers and utilize resources within your State like moving associations and consumer groups.

But if you happen to experience trouble with a mover, you can file a complaint with FMCSA or the Better Business Bureau, or seek help from consumer groups within your State.

The majority of household moves go smoothly, but FMCSA urges all consumers to be prepared and well informed, just in case.Protect Your Move.

Updated: Tuesday, January 28, 2014